Under this contract Scottish Power are under no obligation to fix your boiler in 1 day, 2 days...1 week, even 1 month. If your boiler breaks down you can be left without heat or hot water for as long as "as soon as possible" becomes. If you get desperate you can always find your own engineer, there are plenty out there but Scottish Power have few engineers to cover some areas, and they won't recompense you for the cost incurred, also your contract will then be invalidated. Any expensive problems with your boiler will also not be covered under the contract. You keep paying your monthly direct debits but the contract is not worth the "paper" it's written on.