Hello, I bought a mobile phone from Oasis Communication Services. Ltd T/A Get Connected in Abergavenny, which proved to be faulty from the very first call. Constant background noise, voice cuts in and out on both ends all the time. Called several people with the same result. Brought it back the next morning only to be told that they don't do refund and that nothing is wrong with the phone. I wrote a letter (and emailed to their complaint dept), rejecting the phone and asking them to reconsider their decision but it's almost a week as I haven't heard back. The questions are: 1.Do I need to get independent confirmation in writing that the phone is faulty, bearing in mind that small claim court does not require cast iron proof but bases its decisions on the balance of probabilities? I suspect that I'll have to pay for the confirmation. But then it'll be my word against theirs that the phone is faulty. 2. I was advised by CAB to send the second letter recorded. From what I remember, courts deem 1st class letter received in two working days. Also, I remember an advice not to send it recorded because the Defendant can refuse to sign it. So, recorded or not recorded? 3.I will apply online through MCOL (first time in my life), which will cost £25. There's no allocation fee due to low cost but, I believe if there's a hearing I'll have to pay additional £25 (the phone was £40). Did I understand it right or was it just all mashed in my head and application fee is the only one I'll have to pay? Thank you. PS I am not a scrooge but I have never been talked to like that. That girl in early twenties treated me like a chancer, who tried it on. I just have to take it further.

hi everyone, I need so help from an expert on the Sale of Goods Act, as I bought a PC from comet in July 2011, it was returned as faulty in October 2011 with a faulty dvd drive, memory and hard drive which they then repaired under warranty it's worked fine ever since and has only had light usage but sadly it wont work at all since July this year. It's a packard bell all in one touch screen pc and the screen fails to work, at barely 2 years old and I think (though cant be sure as I am not an expert) that the graphic card has failed as the screen doesn't come on at all which makes the PC unusable. I didn't purchase an extended guarantee from comet as I've had numerous packard bell pc's over the years and they've all lasted well and have been of general good quality, in other words I've had no complaints about them until now. Comet obviously no longer exist I've emailed packard bell and asked them to undertake a free of charge repair as clearly the device is not fit for purpose as it's reasonable to expect more than two years/(18months approx since last repair) in lifepsan from a computer. Packard bell wont help and have referred me back to the retailer comet who of course no longer exist. I've threatened them with the SOGA in my previous emails and I'm certain though not sure that responsibility for repairs transfers to the manufacturer under the SOGA when a retailer goes out of business or ceases to trade. This is the part I'm not sure about! Does responsibility for the PC transfer to Packard Bell now comet is no longer trading. Also does anyone know what constitutes a fair and reasonable life span for a PC which would satisfy trading standards I've looked on the internet but cant find any consistent (read legally satisfying) references. Many Thanks for any help and advice.

Hi. Hoping for some advice. Mum has an ipad 1 3g model, roughly £500 cost. Bought from Currys 2 years 2 months ago. Problem when charging. If its left in charging and gets to 100% it shuts down completely. Can take up to an hour to reboot. For the parents its a lifeline. Elderly, dealing with cancer, keep in touch with skype, emails. To me this doesnt sound like a battery issue, as it holds its charge. Seems to be more hardware related. Currys simply state under sales of goods act that batteries are consumables and therefore the SOGA doesnt apply here. They also tell my parents to go to apple, as they dont deal with apple battery problems. My questions are... Firstly we dont know its a battery issue. However , if it is, Ipad 1 batteries were actually glued into the ipad. There is no way for an average consumer to open up an ipad and replace the battery. Therefore i feel this is an integral part of the ipad 1 and not a consumable. I also have a recording i made for personal use with a lady from Apple who states it is 'perfectly reasonable' to expect an ipad battery to only last 2 years. If however the battery is glued in, and made so that the consumer cannot replace it without going to an apple authorised dealer , i dont feel this is a consumable battery in the same way a laptap battery may be. They are in effect admitting its reasonable to expect an ipad to last 2 years only. If a consumer tried to replace the battery themselves the warranties would be invalidated. Does anyone have a view or advice or whether 'impossible to remove' batteries by consumers are classed still as consumables? Secondly, Currys simply refer us to Apple. Ive advised we dont know if this is a battery related issue and that our contract is with Currys, not Apple. However, no joy here, they stick to the same line. Any advice as to how to get Currys to deal with the issue? Lastly, i realise that if i was to issue small claims court proceedings, i would need an independent report done on the ipad to show the fault. Anyone know of anyone decent in the Nottingham or Manchester area. Many thanks.

I have made a claim under SOGA to return my car as it is faulty and not as described. Bought with a credit card (have sent claim to them as well) and came with a 3 month warranty for faults and labour etc. As I drove it away and less than a mile from the forecourt the engine light came on. Couldn't take it back then and there as the garage had closed, had to crawl home which is quite some distance away. On advice of dealer took it to the manufacturing garage, fault codes found among many other things wrong. Dealer admitted he hadn't inspected it properly before sale, and told me to push manufacturing garage for a new engine in the car (I have this in writing). Tells me he is aware the car has a history of problems so I then decided to reject the vehicle. I sent the SOGA letter nearly a month ago but I still have the car. I've asked for a copy of any returns policy, but haven't had one. The dealer is now telling me when it goes back to him I won't get my refund immediately. He's saying it will be inspected first and then "we'll take it from there". I'm not happy to return the car without coming away with the money I paid for it, and to be honest at this point I don't trust him to refund me my money. I have repeatedly asked him why it needs inspection given all the reports from the manufacturing garage, what the inspection is for, how long it will take, who will be doing it etc. haven't been answered. He tells me he doesn't want to trust a 3rd party report, but I'm supposed to trust his presumably 3rd party inspection? Can anyone tell me where I stand on this? Thanks.

Hi, Apologies if any of this has been covered before - I am new to the site. I bought a couple of leather sofas from Argos (Argos Store Card) approximately 2 years ago. Unfortunately, one of the sofas started showing signs of degradation a couple of months ago. The damage has slowly become worse, and now I am left with the sofa being sunk in the middle, to the point where I am sitting on the wood underneath. Due to the sofa being 2 years old, I was unsure if I could do anything about it. However, one of my friends told me that it would be reasonable to expect the sofa to last longer than 2 years, and that I may have a case under the Supply of Goods Act.? I was wondering if anyone else has had similar problems, and could kindly offer me some advice? Thank you

I swear to god it's the last time I ever buy anything from Apple! I bought it from PC World, who today just informed me that I am just out the 1 year warranty and need to contact apple, who no doubt will say the same thing. I was hoping for some advice on this though because if i buy a device that is faulty and the fault doesn't become apparent until after the 1 year warranty runs out then that surely is still an argument for a replacement/repair? The guy I just spoke to in the shop reckons it could be a faulty hard drive, and I previously just put it down to a software glitch which can be fixed. I set up my speakers and iPod ready to bang out some tunes and to my horror- No Music on it. Nothing. Nada. Zilch. 100 and odd GB of data, but no tunes... This has happened before when I charge it up, add music and I know how to fix it, it just takes hours! And it's highly inconvenient, not to mention extremely annoying. What is the point in having this device if I can rely on it to supply me music when and where I might happen to be, which last night was in the middle of nowhere miles away from my laptop. this is the third time this has happened, and it also occasionally has errors in songs, for exmaple it will be half way through playing a track and then suddenly it's playing something else, then back to the track I was listening to, as though a segments of tracks have been mixed about. Do I have any consumer rights here that I can enforce if necessary. I will not be fobbed off by Apple again, they already sold me a dodgy macbook, refused to repair and I kicked out their genius store once and humiliated by the staff for raising my voice (after travelling all the way there from 70 miles away one day) I never sent the letter of complaint that time, but I should have. I will certainly mention that this time if i have to.

Hi I am trying to help my friends' son out here so would appreciate any adfvice guidance. In Dec 12 he purchase off a shop on ebay a turbo which came with a 12 month guarantee. Once the part arrived he arranged for a respectable local garage to fit the new part and at the same time using genuine Renault parts as needed. Four months later the car was back in the garage turbo totally gone and to put the car back on the road it is going to cost £900. He went back to who sold him the turbo but they just use excuses to say it is not the turbo that is the problem. He tried to say it must be the garage at fault as they could not of used the correct parts, but I as the garage only used genuine parts.The garage that fitted it have given him a written report on what caused the damage . Would my next step be to send the company who sold him the turbo an LBA for the repair costs? The lad is in the army and travelling back up north via train is costing him a fortune.All he wants is his car back on the road how can I help him achieve this? md

Hi all 3 days ago i bought a used car a used car dealer in plymouth ( 1999 BMW with 110K) When I drove the car on a test drive it all seemed fine, so I paid 1500 for her. The ad said "lovely condition" i have a printout of the original add). Upon driving down the dual carriageway I noticed that the temperature gauge dropped down into the blue, indicating a problem with the cooling system. She seems fine in traffic but at motorway speeds or any decent speed and I'm in a high gear the temperature would drop. Its my 4th BMW and I know how their cooling systems operate normally and this was not normal. For that reason I can't risk driving long distance as to drive with a cold engine can cause a lot of damage. Personally I believe this is unfit for purpose and, as the ad said it was in lovely condition, also false advertising. ( I don't believe dealer knew of the fault TBH) What are my rights for a full refund after only owning for a few days? It might be a simple fix but I don't have the time to run around garages or leave it with the dealer for repairs. I need it to work properly or I need it gone, I can't afford to run 2 cars (still have my old one) I know I can reject a car but this seems like a last resort, I was wondering what other people would do in this situation and wanted a refund on a car they found faulty?. Can I refuse a repair offer and remain firm for a full refund? If I had to reject the car how would I go about doing that (do I leave the car at the dealers or at my home) Any help/advice appreciated

I bought a Vauxhall Astra 59 plate froma main dealer in march 21 2013,I was told everything was working ok on the car.The weather was so cold that I coud'nt try the airconditioning as it is dissabled in cold weather,I kept testing it as said in the manufacturers hand book,but it was very cold through April.I eventualy tested it on 6th May 19degs and it still not working. I took the car back to the dealer who booked it in on 16th April for service to check it,They found that the Aircon Condenser was leaking.Service reception said they would check with the warranty company for authority to order a new condenser as the car was sold with a 3month silver warranty. April17th garage phoned and said that the waranty company would not authorise payment, The Garage sales department would'nt take responsibility as I had'nt reported the fault within 7 days of puchase,As the temperature was too cold I was'nt aware of the fault. I paid £4996 for this car with a credit card, How can I get this fault rectified without me having to pay for it.?

Morning all - after quite a few years of happy purchasing, I have come up with a little problem. I used to use the excellent consumer direct service, but it looks as though this has now been cut... Anyway, I am in the process of restoring a 1962 Lambretta scooter. The engine has been stripped, cleaned, all bearings and seals replaced and ready for rebuilding. To rebuild correctly, certain bolts need to be set to a certain torque to ensure that they can hold components in place. Many of these torques though are surprisingly low, which required me to purchase a special 'low range' torque wrench. I bought one from the Amazon website by an external company, but fulfilled by Amazon. Now, the trick with torque wrenches is that after you have configured the settings, the wrench will give you an indication once you reach a required torque. This is usually a click which is both audible, but also kind of felt through the wrench. Once received, I set about tightening some bolts. I was wary of using a new wrench so set the torque rating lower than required (I needed 5nm, so set it to 3nm). Unfortunately I have no idea what 3nm feels like, so with no indication of reaching the required torque (ie no click), I carried on slowly tightening. Needless to say I overtightened the nuts and have damaged the casing. One of the threads have been stripped and a section of the alluminium engine casing has come away. I know that a bad workman always blames his tools (and I am quite a bad workman if honest) but the fact that I received no indication of the required torque being reached makes me think that the wrench is to blame, which moves me onto why I am posting here.... Am I in any position where I can approach the retailer and request that they cover the (probably quite costly) repair costs associated with the use of this faulty wrench? Should I get the wrench independently tested somewhere before approaching? I once had a faulty Xbox 360 that chewed up some of my discs, and I was allowed to have new replacements - does the same apply here? If so, who should I be approaching? I suppose my contract is with the external company, but because it was fulfilled by Amazon have any bearing on this? Any advice would be greatly received! Apologies for dumbing down the use of a torque wrench, but I've also posted this on the MSE forums so didn't know if they knew what a torque wrench was!

Hi everyone Can someone please offer any help on what my rights are regarding a 'like for like' replacement for faulty goods? Does the term 'like for like' even have any legal bearing? I have recently bought a new TV as a treat when moving house. - a 47" Toshiba, 47WL968b. I considered myself lucky when I got it at a discounted rate via Groupon. The price I paid was £699 on 30th April. The retailer lists it on their site as £949. It arrived last week and worked without problems for a day. After that it present a catalogue of faults. The retailer confirmed these since they had other reports of the same. They sent me another of the same model which arrived yesterday. It too has the same faults. So, I've spoken to the retailer again this morning. I've told them that I'll be happy with a like for like replacement - to me meaning an alternative TV of the same size, standard, and spec as the one I bought. They've refused. The model I've pointed out with an identical spec is an LG listed at £999. The retailer says 'like for like' means replacement for a TV they price at £699 - what I paid for mine when it was on sale. I've even said I'll pay the £50 difference, but they're not interested. It's a refund, a TV listed at £699, or they'll arrange an engineer visit (which I think will be worthless since they've said themselves they think it's a firmware issue that might or might not be resolved in the future). Can anyone tell me where I stand here? Am I expecting too much? Or is the retailer supposed to replace my faulty product for one of the same grade? Cheers Mike

After a burglary, I had to get my laptop replaced at a cost of £900 or so. I went to Argos and bought it as the insurance company had given me a voucher for there. Now I had quite enough of problems and insurance, so when the NIVIDA graphics card kept closing down and then opening up the websites whenever it felt like it, I just left it. Got it in September 2010, and now it is just shutting down altogether, and taking an awful long time to do anything. I deleted everything I could, and then found I had loads of space and didn't need to delete. My question is, can I return this to Argos, as faulty, or is it Samsung I go back to, and will it be too late to take it back.

Last year for my cars MOT(24th march 2012) it needed 2 wish bones that were fitted at the same time. whilst driving home today(8/5/2013) with my 2 children in the car one of the wishbones failed and snapped on weld. the car was MOT'd again this year(24th march 2013) at the same garage with no fault reported on the wishbone, although it did need other work done. surely a wishbone should last more than a year and i'm wondering what my rights are as I feel my family were put at risk by a faulty part. many thanks for reading and all replies are welcome.

Hi, I wanted to share this story, as it may be useful for some. I bought a sweater from Tesco some time ago and it tore apart reasonably quickly. I didn't have the receipt anymore, so I was worried that I would not be able to make a claim. However, when I brought it to the store, I was told that since the product was faulty, they can replace it with another product of the same value, even if I don't have the receipt. They also told me that if I had the receipt, they would be able to get the money back. That was good service. So if you have a faulty product from them and don't have the receipt -- don't worry -- bring it to the store anyway.

Hello, Ordered a Canon 550D SLR from Littlewoods 2 weeks ago before it became faulty. A small part from within the camera came loose (focussing screen) rendering the camera useless. The inside area hasn't been touched, the loose part was noticed when changing the lens - a feature this camera has. Using the lens supplied with the camera. Told Littlewoods of the fault via online email form - not getting my query answered. Just getting a set template response that I need to deal with the manufacturers. Been on the phone to them too and just getting told I need to ring Canon up otherwise nothing can be progressed. If you ring up Canon they must confirm it's a manufacturers fault and give you a reference number to give to Littlewoods to allow the return of the goods. Like having your hands tied. A fault is a fault. A quick search online shows quite a few Canon users have had this issue with the focussing screen becoming loose. Littlewoods suggest if it's not a manufacturers fault then they would have to see what could be done! I've already quoted the sale of goods act and they're the ones as the seller that should put things right. Littlewoods take on things to date - they won't take my faulty goods back and have actually advised if I did return this item. I would be charged postage and an admin fee for this "service" as they would have to send it back to me - due to the returns department not having a reference for this return. They haven't offered anything else apart from contacting Canon directly for a repair - I've told them the camera isn't fit for the purpose, it's become faulty within a couple of weeks and I would like a refund. Bit hard if they won't accept the goods back. Item bought through the my online credit account. I've tried the help at Littlewoods email too but getting the same story from them. Best action to take next? Thanks

sorry moved it over to correct forum

I'm having a nightmare with Dell who are refusing to refund on a laptop that was faulty on arrival. The purchase was an essential replacement to an outgoing (dead laptop) and I had to buy as a 'Business User' as the Win7 Pro OS was only available on the business part of their site. The Dell laptop arrived faulty straight out of the box upon first boot-up (Touchpad not working). To cut a long story short, the laptop is not fit for its intended purpose. I allowed a more than reasonable window of several days for Dell to try to remotely fix the laptop. Staff were slow, incorrect recovery discs had been shipped with the laptop, departments were clearly not communicating and dates and deadlines missed. No fix was found. With my work on stop being in laptop limbo, I put in a written (email) request for an immediate replacement unit to be shipped. This was ignored / not actioned. I then gave notice by email that if I couldn't be provided with an immediate replacement unit I would be forced to buy a working laptop from elsewhere and to claim a refund. More promises, more lack of action, and so I had to buy a new laptop to get my work life back on track 7 days after delivery. Amazingly I am now being told by Dell 'UK Sales Operations' having allegedly referred my case to the 'Quality and Legal Team': "As a business user, and in accordance with the terms above Dell is not in a position to take back system for refund." And quoting Section 9 Warranty of their Business T&Cs: euro.dell.com/content/topics/topic.aspx/emea/topics/footer/terms?c=uk&l=en&cs=ukdhs1#privacy Surely me making this purchase as a 'Business User' (not out of choice, but out of necessity) doesn't mean that I'm not protected by the Sale Of Goods Act and able to claim a refund for goods that are clearly not fit for purpose? I now have absolutely no need for this faulty Dell laptop, or even a fully working Dell laptop. I had no option but to move forward with another laptop from another supplier. But I do need the near £700 refunded to my credit card! I'd like to add (in the hope that other potential customers take note) that Dell customer services have been absolutely diablolical to deal with from the start - all overseas staff with no accountablity, no power (or willingness) to action anything and shocking communication skills. I submitted a complaint through the Dell online complaints form which promises a reaction within 24 hours, and still nothing 36 hours on. I'm writing to Head Office next but would like to be sure I'm not hindered in any way by being a 'Business User'? Any advice gratefully received!

Hi, I recently got a new iPhone 5 (27th March 2013) and today the loudspeaker failed. I called 191 and was offered a refurb handset! Thats unacceptable Vodafone. Get a new replacement sorted ASAP please. Thanks.

I purchased a bb gun in november which is faulty, trouble is I spray painted part of it and the supplier is saying I have voided the guarantee by spraying it, is he right please. The spray painting in no way has contributed to faultiness of the bb gun.

Hi, I bought an Audi A4 (2004 model, automatic transmission) for £3400 today. This is my first car in the country and I have never had an automatic car before this. I made the full payment and started to get back home. On way I realised that the PRNDS lights were flashing. I had no idea what was it but then googled about this on web. It seems that there is a big issue with the transmission and people who had this problem before were actually advised not to drive the car (even though it operates fine) as the car is not considered to be fit for driving with the lights flashing! I immediately called the dealer to explain the problem. He offered me to visit their mechanic on Monday (tomorrow is Sunday). I asked him what happens if there is something is wrong with the transmission (as I read on the web) and incurs a big cost. To this he said that he was not liable to anything. This made me surprised as he sold me the car just 2 hours ago!! I believe that he knew this problem already and has sold without telling me. In fact I also asked him before purchasing if he was aware of any technical problems to which he said No. I also said that I dont want the car as it seems to be a problem and if he could take it back. He said he cant take the car back either. Please advise the best possible way out of this. I am worried that this could cost me a huge money! The posts I read said somewhere around £1400. Best regards Saurabh

Hi there, could I please have a little bit of advice regarding Very and their customer service? I recently ordered a Samsung tv from Very which , on receipt, was faulty ( there was a loud movement in the back of the tv) I emailed them, explaining the fault and they gave me a number to ring (a Samsung engineer) so I could arrange for them have a look. A Samsung engineer took the tv away, saying they had never heard of this fault and returned it saying that they could do nothing about the movement in the back of the tv, but that they had replaced the screen as they had the tv on for two hours and had reported a line across the screen, so had replaced the screen! This, I was unaware of! I again emailed Very, stating I was unhappy paying for a very expensive tv that was faulty from the start and I want to return it, but they keep saying to contact the Samsung engineer, who said they could do nothing about the fault.. .can I return the tv without any permission from Very (as a normal 'return') or can they dictate what I should be doing i.e pay for a faulty tv whilst trying myself (through phonecalls etc to Samsung) to get it repaired.. ..I really would love to have some advice so I know what to say to them regarding my rights :o(

Hi, I wonder if anyone can help me? I moved flats at the weekend and called Eon (who were my previous provider of both gas and electric) to notify them nd to get my final bill. I have been paying a monthly direct debit to them for the 4 years I have lived there. I had my gas meter reading - but was having difficulty accessing the cupboard which holds the electric meter. The girl I spoke to to said they could wait for the electiric. When I gace her my gas reading - she was confiused, and asked if I didn't use gas at the property - I said I did. Basically, the meter hadn't gone up since the last meter reading in September 2011. I explained that I had been paying the direct debit - which said on the front of the bill was for both gas and electric. She explained that if I read donw the bill (pages) then it showed that although I was paying a 'holding fee' for the gas - I whadn't paid anything for usage. I pointed out that this bill was regularly reviewed by them and nothing had been picked up their end either. I was also given a rebate last summer - which I called ot check was right - and was told it was because our usage was low. They are now tellin gme I will haev to pay a backdated fee of nearly £500 (based on an estimate because the mater hasn't been working) I want to know where i stand leaglly - as I feel like this is not entirely my fault as I thought I was covered in my direct debit. They also should surely have some responsibility over the maintenane of the meter? Please can anyone help and tell me where I stand? thanks

Hi, I'm after some advice regarding my rights over a faulty mobile phone. At the beginning of February, I renewed my contract with T-Mobile and got a new Nokia Lumia 920 as an upgrade. A couple of weeks later I decided to try their EE 4G service so switched to that network which I'm happy with. However my phone has developed a fault whereby after I use earphones and unplug them the phone still thinks they are plugged in so I get no sound from the phone from music or YouTube etc and also I don't get any sound when I make or receive a call unless I put it on speakerphone or re-connect the earphones. I can get the problem sorted by fiddling with the socket using an earphone jack but it always returns. It's more of a nuisance than anything but I do want it sorted. I called into an EE store to ask what my options are and they said that as the phone is over two weeks old I couldn't swap it and it would have to go away for repair, when I enquired whether I would get a replacement phone in the meantime they said yes but it would only be a basic one. I left it there as I was away this weekend and needed my phone for email etc. What are my rights regarding this? I understand EE are within their rights to send the phone off for repair but surely they have to offer me a courtesy phone of similar spec to the one I already have? I pay for a 4G service so surely I am entitled to receive one? Whilst the phone is over a month old surely it's still considered new enough to not be faulty through my own fault (incidentally upon doing a Google search this problem seems to be quite common with this phone) so I can still claim a replacement if they can't repair it without inconvenience to me. And I'm not sure if this matters but I ordered the phone through their website so do the Distance Selling Regulations affect my case one way or the other? Thanks in advance for any advice.

hi,just wondering if anyone could give me a little advice on behalf of a friend. he bought a toshiba laptop around 8 months ago and the hdd is starting to fail,when switched on,it takes a long time to load up,when it does get to the home screen,it comes up with a message stating "Windows detected a hard disk problem",it gives 2 options,"start the backup process", or,"Ask me again later". fortunately,there is nothing he is concerned about losing on the hdd,as it is all on an external hdd,,so my question is this---can he go to the pcworld store where he bought it and expect a free repair and probable replacement if faulty? i've had personal experience with pcworld with products still under 12 months warranty,none of it good,so he will have to go to the store without me,as i will shout at the top of my voice if i get the usual reaction of 'oh,its not down to us,you have to contact the manufacturer yourself',yada yada yada and so on,which quite frankly is b***s***. so if i can tell him that he is entitled to free repair(with rights on his side)he can go to the store and leave it in the capable(lol) hands of pcworld. sorry for the little rant,but i have absolutely no time,or respect for pcworld or their staff,i did warn him about buying from them,but he made his own choice! thx for any help offered on this subject.

I have a faulty hard drive that is eligible to be replaced under warranty. The company no longer has the exact hard drive in stock and so they say they need to get a replacement sent from the manufacturer which could take up to 2 weeks. In their terms and conditions they say that with warranty replacements, the replacement will be of equal value and performance, or superior value and performance, dependent on current stock levels. They do currently have the 750gb version of my hard drive (I have the 500gb one) but said they couldn't offer a part exchange on that, but i could have it for £95 if I wanted. Should they be offering this drive as the replacement or are they right in offering the direct manufacturers replacement at a time delay of 2 weeks? Any advice would be great!