michelle,
if they don'y answer by 30th you have won. but UB haven't gone this far before, they normally pay up very soon after the claim has been filed, they then make people sign confidentiallity clause. this is why you do not read to many success stories from the NI big4. they are so afraid that everyone will start this, you know what this place is like, when 1 person gets a few quid everyone wants some