In case it helps to clarify the position, I think Zurich's argument is that although not strictly fixed to the worktop, your hob would be unusable without the worktop being part of the equation. It'd just be sat on the floor, which would not be how it was intended to be used and would be potentially unsafe with wires accessible etc. The analogy you make with the television is different, because the vast majority of TV sets are designed to be free-standing, any wall mounting compatibility is the owner's choice, and the TV set is wired safely with the fact that people often poke around the back of tellies to plug in connectors in mind.

Well, you haven't received what you expect to be 'recruitment support', which sounds like you expected them to send job adverts to you. Remember you are not bound by your interpretation of 'recruitment support', you're bound by theirs. What does the small print/T&Cs say about this recruitment support and what it entails?

I can't help you with the legal aspects, but one tip I would suggest may be valuable to you is to switch communication to a mobile telephone. All mobiles these days allow for call filtering, meaning that you can automatically block all numbers that are not on a 'white list'. In your brother's case, your number and those of any other family, friends, doctor, hospital etc should be added to that list. The rest will be ignored automatically and his phone will never ring for them. All of this is done via the mobile handset, there is no need to involve the network. If you want assistance in setting that up, I will be happy to provide written directions.

What is the damage inside? If they stole it with keys then is the damage just pure vandalism?

I'm afraid I can't answer your specific question, but a point worth making all the same is, as with all age-restricted products, liability for the sale of them to people under age lies with you, and not the shop as an entity. Therefore this issue with 'force purchasing' is potentially a serious issue and one you'd want to prevent in future for this reason, never mind any additional ones. Edit: I do appreciate that in this case the purchaser appeared genuinely old enough to purchase, my point was more general.

I can't help but feel you were being slightly cheeky selling this camera, knowing it had a shutter fault, without initially mentioning it in the item description. The fact that you latterly updated the description to highlight the issue doesn't guarantee that your Australian buyer saw it, he may have placed his winning bid before you added your additional description, and therefore his complaint that he received what he may have expected to be a fully operational camera seems valid. That doesn't affect your position now, and I mention it purely as a warning to others. I don't know if Ebay offers a method of contacting all bidders on an item, it's been years since I last sold anything on Ebay, but that would have been the sensible thing to do, giving them the option of withdrawing their bid.

I think the part that's adding confusion in your mind is the transfer of ownership once the mortgage is paid off, and the fact that your friend has entered into this BtL mortgage knowing who his tenant would be. That's not necessarily the normal course of events as Ethel has described, and I think it's thrown you a little. Provided your friend has arranged their BtL mortgage by providing truthful and accurate information to their lender, then knowing in advance that you were to be their tenant and you would be paying the mortgage payment doesn't matter to the lender as Ethel points out. Any further conditions you and your friend arrange, like who's responsible for maintenance on the property, are really of no concern to the lender. One thing I would certainly do though, if you haven't already, is have some form of agreement drawn up that guarantees transfer of ownership on mortgage completion. The term of a mortgage, even a short one, is more than time enough for a friendship to sour, and I would hate to see you pay for the house and be denied ownership transfer.

I know you've confirmed this already, but we really need to be certain...you really bought the car for £700 (seven HUNDRED)? I'm amazed it came with an engine at all at that price.

I'll throw my tuppence worth out there on the basis that nobody else has any other ideas... Their terms state they are allowed to increase the price asked for the goods, but they also state they will tell you about it, which you say they have not done. If they're in breach of their own terms you might have some wiggle room to cancel the agreement, particularly given the car isn't here. Why not write to JLR and inform them that you've discovered the price increase, no thanks to them, and that you note their terms and conditions make clear that they will notify you of the change. They have not done that, despite 6 months having elapsed, and the new price they are asking for the vehicle means you no longer wish to proceed with the purchase. You can only see what they say. If need be you could tell them the revised contract price will cause you financial hardship, and the Financial Ombudsman would take a dim view of any company proceeding to enforce a contract on that basis when that contract hasn't even begun yet. I'm not qualified to tell you what the legal position is, but if I were down to my last chips, that's what I would do.

They're changing a key component of a signed agreement. I'd be frankly amazed if they weren't obliged to tell you, particularly when it's risen by that much.

I can't help but feel you need to take some responsibility though Momon. I do understand why you would be upset, but even so, it pays to apply some critical thought to what you're being told. Given that the course provider is not the one offering employment, you should really question on what basis they could possibly claim that you'd easily get a job after the course. They can't control that, so any claim of that sort should immediately be treated with significant scepticism. I would suggest, moving forward from your current position, you pursue some of the Microsoft administered certified professional qualifications. As a software developer with decades of experience hiring other developers, I can tell you we hold qualifications from Microsoft in much higher regard than those from other providers; mostly, Cisco being a notable exception. Think what you will of Microsoft and their products, but their accreditations are held in high regard in the industry. TLDR - I can't see how you would have a cause of action against the training provider. I'll bet their 'guarantee' was either verbal, or their T&C make clear they don't guarantee employment on course completion.

If you have already done something...don't? Righto! If you're having trouble with a vehicle you have brought from Owen Motor Group, I'm certain the kind folks on this site will help you take steps to resolve it if you spend a little time setting out the issues you've had and any communication between you and the dealer to this point.

I'm probably stating the obvious, but have you taken steps to ensure your customer gets their order? I wouldn't be surprised if Evri withheld the package in their depot pending payment, and of course it would be a shame if that meant your customer didn't get their order on time.

What they're saying makes no sense. They can't tell you the contract is finished and that you owe them notice too, the two things are mutually-exclusive. If a contract is over, how can you be bound by any of its terms? The contract would have to remain live for that to be the case.

I think the point DX is trying to make is that, while fraud is obviously a crime, the Police have bigger fish to fry and I doubt you'd get anywhere with them. The same applies to Action Fraud. By all means report the guy, but unfortunately nothing will come of it. The suggestion DX makes is to request a chargeback via your bank so you get your money returned. PayPal will then place your account in negative balance, which, provided your PayPal account is pre-Brexit, they can't do anything to recover. The down side for you though is that you'd need to abandon your PayPal account and create a new one, since any funds that hit your old account would immediately be swallowed by PayPal to satisfy the 'debt'. If you know the address for service of your LBA and subsequent action, then nothing is stopping you continuing, but do bare in mind, you would require strict proof that you sent him what you say you did. Do you have that, e.g., a video of you packing up the item? All he has to do to defend your claim is introduce enough doubt that, on the balance of probabilities, the item was either tampered with en route, or you sent him the wrong thing. If you search the forum you'll see hundreds of threads about a certain delivery company that recently changed their name having packages go missing or their contents tampered with. It is just possible he's actually telling the truth.

Suzanne, DX has already answered your questions, so there's no sense in me repeating that, but I do want to point out how much you're over-reacting to this issue. You said yourself the gift card looked just like any other, so who's to say you didn't already have a Curry's gift card at home and mixed the two up? Curry's couldn't, or didn't know how, or simply didn't bother, to limit the gift card to specific product groups. They could have done that. Their failure to do so is not your issue. Stop worrying and crack on with life. You are in no danger here.

Would it be worth the OP checking the CRAs in case someone has applied for credit or a loan using their address?

Imogen, If the Police were to be involved they would have been called at the time. You do not need to worry about legal action being taken against you. What the security guard at Waitrose will do with your details is pass them on to a firm called Retail Loss Prevention, or another similar company. That company may write to you, requesting that you pay them an amount that they will claim is to pay for the security guard's time in dealing with you. This letter they may send you is not a fine, it is a speculative invoice. RLP cannot fine you, and nor can anyone else other than a court of law. The only thing they can do is issue a speculative invoice that they hope you will pay out of blind fear and panic. Please understand that whether you pay this or not can have no adverse implication on you, and it certainly doesn't affect whether there is Police involvement. Their opportunity to involve them has passed. You can safely ignore their letters. Leave it to someone else to finance their Christmas night out. What you do need to do is see your GP, and begin to understand why you're doing this.

I was expecting DX to pop in and say that offering you that big a discount means something is fishy...

I wonder if it might be possible to attempt communication with the owners before you leave your review. If they were mature enough about things, you might be able to discuss your concerns between the two of you, come to an agreement over what they're going to do about it, and the rough content of your review. That way your review isn't a total surprise to them, you can include in your review what their pledge has been to resolve the issues, and still state what problems you had. Of course that relies on them being on board with the idea, but I'd like to think if I was a business owner, I'd prefer to know about things and address them. After all, my perspective is not the one that matters ultimately.

As far as I'm aware, although these delivery drivers wear DPD branded clothing and drive DPD branded vehicles, they are not in fact employees of DPD, rather they're self-employed contractors. The reason I raise that distinction is it likely limits the clout DPD as a company has on the driver, leaving them unable (even if they were willing) to instruct the driver to deliver to you. In other words, if he says he refuses to deliver to your address, there's very little DPD as a company can actually do about it. By way of experiment, would it be possible to speak to your neighbour and arrange for a delivery to be made to their address? If DPD do deliver to your neighbour, and assuming you're not having multiple parcels a week delivered, maybe your neighbour would be prepared to act as recipient for you. Of course, I realise that should not be necessary, but I don't see how you can force the issue. I'm sure BankFodder or another regular will have something to say on the legality of their behaviour. I'd be interested to know if there's any legs in the argument that they've already accepted the delivery instruction at the point where the supplier arranged collection of the goods. So what is the legality of retrospectively backing out?

Here is what I would do: Visit https://www.gov.uk/check-mot-status and check all the previous MOTs recorded against the van, paying particular attention to the mileage at each. Phone, or call in and see, your nearest Mercedes dealership (you may need to find a Mercedes commercial dealership) and ask them to query their database for any information or history they hold on the van. If it's been through a Mercedes workshop for any reason, they will have a record of the date and mileage. Ask Mercedes to scan the van's ECU. Modern vehicle control units retain an electronic record of everything about the car or van, including its mileage. That would tell you once and for all what its true mileage is, but it'd cost you about £50-ish. Look through all the documentation you got when you bought the van, does the V5 show anything about the previous keeper? It may be possible to find them and ask them directly about the van's history prior to your ownership. Get an HPI or other vehicle background check done. That will tell you whether the van has been crashed, written off and repaired, and a load of other useful information to help you build a picture of the van. One possible, albeit unlikely, explanation for a discrepancy could be the van has had its instrument cluster replaced. That's why I'm suggesting you use these other resources to help build a picture of the van's history, rather than relying solely on the figures you're seeing recorded by some mechanic.

Yonce, an important point you need to understand about these 'warranties' are that they inevitably exclude anything subject to wear and tear, and that includes all the parts quite likely to go wrong. For example, you might imagine buying their warranty will protect you against a slipping clutch, a noisy gearbox, clunking suspension etc, but it won't, because they will say that such parts are subject to wear and tear in ordinary use, and in buying a car that's 5 years old you must expect wear and tear to have occurred. Sticking the knife in doesn't end there though, because the small print of your 'warranty' will also tell you that you're liable for the cost of diagnostics (electronic or mechanical) if the problem is found to be attributable to wear and tear. In other words, DX is right, these warranties are entirely pointless. You are far better saving the money and, if need be, rely on your consumer rights, which the good people here will help you to enforce if need be. A good piece of advice to take on board though is to make sure you don't get carried away in the excitement of a new car. They're not gold dust, there will be others the same out there, and if you're seeing issues before you even take delivery, I think you should consider what you're doing very carefully.

I remember that episode. The shop looked like it was in a state of disrepair, complete with boxes lying around and glasses displays half empty. I also remember how wound up the proprietor was though, and how uncomfortable it was at the time. He ended up having to call his son, who covered the bill for him at the time, but only after the old boy had called his bank and revealed his bank balance, all in front of the cameras. It felt wrong at the time.

Good morning all. My apologies if this has been asked before, but in the next month or so I will have a need to send out a number of reasonably high-value packages, and with the forum seemingly exploding with complaints about EVRI/EVRi, I was keen to hear from people with positive experiences of other companies they've used? In the past I have always used EVRi via Parcel2Go, because they were very often the least expensive, but the number of complaints I've seen recently has put me off EVRI/EVRi completely. I don't mind paying what it takes for peace of mind and decent service.