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Eversir

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Everything posted by Eversir

  1. Eversir
    Sorry this didn't get an answer sooner. How have your complaints been submitted to the company so far? Have they acknowledged in writing the defect(s) and the resolution that was offered to you? What was the compensation and did you accept it? The ten year warranty might imply that the goods are of good quality and durable. You would not buy a kitchen with a 10 year warranty and expect to be replacing faulty components on a regular basis within those 10 years. However, the whole "not fit for purpose" bit in the Sales of Goods Act can only be claimed upto 6 years from purchase. After 6 months, the burden of proof falls on you and not the retailer. So you don't have too long left to be claiming under that if you are thinking about giving them another chance to put it right. Did you agree a contract or terms of any kind when purchasing your kitchen? Claiming a general breach of contract is another option for you.
  2. Eversir
    Have they actually put that in the expert witness bit of the directions questionnaire? Any expert witnesses need to remain totally independent - they shouldn't be using one of their engineers or anything like that.
  3. Eversir
    Double check that app picks-up the voice of the person you are calling too. Some devices/apps are really crap at doing that. You don't want to end up with a recording of just you talking.
  4. Eversir
    This may be of some use to consumers when dealing with complaints made to their energy suppliers: http://www.legislation.gov.uk/uksi/2008/1898/contents/made
  5. Eversir
    Please, please try to get a decent recording of them saying "Npower Ombudsman" in a phone call.
  6. Eversir
    OK so it's not that new, but I haven't seen it posted up yet. They came into force on 26th August 2013. Some of the main points: Full standards of conduct can be found here: https://www.ofgem.gov.uk/publications-and-updates/new-standards-conduct-suppliers-domestic-consumers
  7. Eversir
    I'm not sure you'd be able to force them (Halfords) to speak directly to be honest. They do have a right to be represented. What I'm trying to say is regardless, you never communicate directly with the other party. The mediator will call you one at a time and pass information to you, in the aim of reaching a settlement. You won't be dominated by anyone. I shouldn't worry about it and instead focus your efforts on getting your files in order - that's more important.
  8. Eversir
    You never speak to the other party anyway. The mediator speaks to each party individually and relays information between the two.
  9. Eversir
    Good. Only mentioned it as if you had sent an LBA already, you might have had to send a new one if you delay your action too long. Irrelevant now however. Will be interesting to see what information you do / don't get on your SAR. Look forward to an update.
  10. Eversir
    They do indeed send an encrypted disc which you will need the password to access. Fairly straightforward, but if you need help PM me. If you still haven't been billed correctly - and have no idea whether you owe or are owed money - then I would propose an adequate resolution would include: a) For you to be correctly billed. b) Providing you with a full breakdown of your current account balance, with information to show how that figure has been calculated. c) A full, detailed explanation as to why they have failed to correctly bill you for X time. d) A reasonable compensation figure, taking into account the breach of contract, the length of time the issue has persisted, your time taken and distress it has caused you. Regardless of whether they owe you or you owe them. Not sure I would suggest sums of money you are looking for at this point in time. Don't expect them to come back with anything meaningful, either. They don't have a good track-history. You can do the above as well as wait for your SAR. Doesn't stop you starting a claim. Have you already issued a Letter Before Action, or not yet?
  11. Eversir
    Cheers guys! Much appreciated.
  12. Eversir
    Would be grateful for a reply to my previous post/question, if anyone can help. Thanks
  13. Eversir
    Would not recommend the OP starts pulling out fuses on his consumer unit unless he's sure what he's doing. This may expose live parts which could pose a danger. If it's the newer style fuses, the OP can safely switch them off.
  14. Eversir
    Just a thought: how is the OP going to be able to show what their actual usage was? Ideally need some way of measuring their actual usage over a longish time period, or the communal area...
  15. Eversir
    The Ombudsman recommendation doesn't prevent you from making a claim. Although if you accepted the money, that may diminish your chances of success. As per post #5, get a nice summarised list of the issues posted up and we will help as best we can.
  16. Eversir
    The written report from a qualified electrical engineer will give you something to fall back on in the event either your landlord or Npower mess about. What you don't want to happen is someone comes along to rectify the wiring, but then try to bill you for energy previously consumed - as you then have your main source of evidence gone. From what you have said so far, and the electrical layout, it sounds like your landlord's liability. Strictly speaking Npower's responsibility stops at the meter. Unless there is some legislation somewhere that specifically covers this situation. See what others chime-in with. Not sure where you'd go from here. I'd imagine you still technically have to pay Npower but claim back from your landlord.
  17. Eversir
    Hi Msu, I'm sorry to say that this is too comprehensive to go through. Please can you type out, as brief as you can keep it, a bulleted or numbered list of the problems you've had with Npower. Try to summarise! This is really important so people can begin to understand your specific circumstances. The nitty-gritty detail can come later. Will also need to know if you still have all your written correspondence and whether you have any recordings of the phone calls with Npower? Also list what you consider to be damages you have suffered and what your expected resolution is. Thanks!
  18. Eversir
    If it were me I'd be taking lots of detailed photographs of your fuseboard / meter layout. Keep them in a safe place. Maybe also make a video showing your meter registering usage even with all your appliances off, although not sure how practical this is to achieve. Do you have an isolator switch before your meter? Can you turn off the main isolator on your consumer unit to kill power to your flat? If so this would be an excellent diagnostic test to record. Seriously consider getting an independent electrical engineer to inspect the current layout and write a report - you may need to rely on something like this later. Check your tenancy agreement to see if it mentions anything about supplying communal areas with electricity (although I imagine this would be grossly unfair).
  19. Eversir
    Welcome to CAG. Would not be at all surprised if Npower has made a mistake somewhere. Double check the bills you do have and check they are billing you on meter readings (not estimates). Can you give us all some more information regarding the event of the wrong meter being read please? Could do to understand your situation in more detail too. Bullet point key events in chronological order - this really helps. Costs in a small claims court are fairly minimal and dependent on the amount you claim. See the following: http://hmctsformfinder.justice.gov.uk/courtfinder/forms/ex050-eng.pdf Claims over £1500 also attract a £40 allocation fee later on in the process. You'll also have to pay a hearing fee when the case is listed for hearing (see the above form). You also don't have to pay the other side's legal costs if you lose, which takes a huge amount of risk out of the equation! What are your damages? You need to have an idea of this figure (and justify it) before you can take Npower to court. More advice to follow, but first please address the above.
  20. Eversir
    Does a skeleton argument need to be provided with the court bundle or can it be provided any time prior to the hearing date? This source states that a skeleton argument must be filed by 10:00am of the date of the hearing in most courts: http://www.drukker.co.uk/publications/reference/s-argument/#.VXgLV6aVEmI Thanks!
  21. Eversir
    Probably when/if court papers are filed against them. Get a letter ready to send, reminding them they are in breach of their statutory obligations under the Data Protection Act 1998. Give them a further 7 days to comply in the letter. Send it Thursday if you haven't got anything by then.
  22. Eversir
    When you say they have suspended the account, have they put a "lock" on the account to prevent further recovery action? If so, understand this suspension is only temporary regardless of whether or not they actually look into your complaint. Which they probably won't. Things you need to do: 1) Start getting the paperwork you have organised in a file, in date order. If you still have a copy of your meter readings - great. 2) If you have phone recordings, great - but if not try at least find the date and times of phone calls and note what was discussed. 3) Find some way to record all future phone calls and phone Npower. Discuss the problem. Do this more than once and see if you get different answers. 4) Submit an SAR to Npower. They have to give you all personal info relating to your account, including correspondence, within 40 days. 5) Submit a separate written complaint to Npower to the appropriate department and keep a copy. Send recorded delivery. The Ombudsman is certainly an avenue you can take in addition to the above. But by-and-large they are fairly useless. Consider writing to your MP in addition to the above. Might not do anything but it can't hurt to try. See what the above steps reveal. It may give you all the ammunition you need to bring a small claim against them.
  23. Eversir
    How on earth can Npower be allowed to operate if they are still having problems with their billing system?! I'm certain any other business that couldn't properly invoice its clients for almost three years wouldn't be running...
  24. Eversir
    Futher letter from Alan Johnson MP: [ATTACH=CONFIG]57876[/ATTACH]
  25. Eversir
    Try again. Changed file type from jpg to png. Think the forum uploader is compressing the images incorrectly when in jpg format?

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