I would totally do it, just to p**s them off

Wrong, wrong, and wrong again. @whitelist please refrain from posting in this thread when you have absolutely no idea what you are talking about (bolding is mine) The burden of proof is 100% with BA as per the law, and so far they have provided OP with absolutely nothing but thin air.

Hmmmm, very ballsy of them. I would send them one last email. Call the subject "Final warning prior to letter of claim" or similarly threatening. Write something like this: Please provide evidence that the flight route was affected by adverse weather conditions. I have done due dilligence in researching the weather conditions on the affected route and dates, and have found that those were far from being excessively adverse - and personally believe that any professional pilot would laugh at you for claiming so. If you are unable to provide me with evidence to the contrary, or if you do not respond to my request within 5 business days, I intend to initiate formal proceedings to obtain due compensation. If you do need to take that to moneyclaim/SCC then need to ask someone else here for advice. I got a feeling that BA might be using the late arrival of the aircraft from somewhere else as an excuse. They should not be able to as LHR is their hub and they would be expected to have the logistics to carry operations smoothly.

Ok, well if your deadline was yesterday at 4, this is not looking good. Try the 2 emails I have copied below Try to tweet at Emirates, the airline, they seem to be affiliated to. Tweets are still the best way to get things moving. In the meantime I have found their T&Cs which include a copy of your rights as a package holiday consumer, you can access them here: Dubai Holidays, Holidays to Dubai, Mauritius, Maldives… (emiratesholidays.com) It lists an email for Complaints, which you should add to all future emails: ekhcustomerrelations@emirates.com In addition to their regular email: customerserviceuk@emirates.com As per Emirates T&Cs, if you fail to pay by the deadline they will consider it a voluntary cancellation and will charge you up to 80% of your total fee. This does not sound good, but the key is to show that the cancellation of your prior* flight was involuntary, as in it was initiated by the airline or the tour group, OR by governement regulations in place which completely prevented you to travel - which I think for October 2020 will be easy to prove. I wrote *"Prior", and not "initial" because the difference is very important, and from your above timeline I get a feeling that your initial Oct 2020 flight got changed to Oct 2021, and that you accepted this change at first. Is this correct? What happened later is that you changed the flight from Oct 2021 to Oct 2022. Was this change initiated by you voluntarily, or was it offered/forced upon you by the tour group? Also if it was initiated by you voluntarily, were there government regulations in place which would have prevented you from traveling even if you wanted to. NOTE: a forced quarantine is not a valid reason, as you could still travel. What happened is that there was a price hike somewhere. We have to find out when it happened. If it happened after a flight was cancelled involuntarily, then as per tour package regulations then they owe you a full refund of your entire money due to the significant price increase in the fare, which you did not agree to. If the price hike happened after your 2021 flight was rebooked to your 2022 flight, and if that change was voluntary (see question above), then the price hike may have been legal, as long as you were informed properly. This information should have been presented to you clearly at the time of rebooking. If it wasn't and you can prove it, you have all the chances to get a full refund of your deposit. However the tour group will attempt to claim that you were informed properly and that the changes were requested by you voluntarily. You'll have to fight this. Paying the price difference and going ahead with your holiday might be the easiest solution for you here, if you want to avoid the stress of a prolonged battle with someone who doesn't respond to emails, or if you have any inkling to believe that maybe indeed you did ask for this change out of your own accord. You let the deadline slip but you might still be able to just about salvage things if you want to go that way. If you're going to ask for the refund instead I would suggest that you do this tomorrow, via signed for royal mail - since they don't reply to your calls or emails - and save the proof of postage. Do not threaten them of small claims court quite yet. Just state politely you need a refund and because it's impossible to get an answer to your emails or your calls, you have no other choice but to write a letter instead. Ask them to refund as much as they can. Their address is on the page I linked. Keep up posted with what you decide to do!

*If I understand correctly, you paid £1500 deposit, then you paid your balance in full (£XXXX), but they are still asking for £2000 extra. So now you need to either pay that £2k extra and go on the holiday. Or you need to ask for a refund but they refuse to give you the deposit back (which is a lot of money...). The reason they gave you for charging you extra is because "you did not pay within 10 weeks of your trip" Is this all correct? *Are you still in a position where you can decide to go on the trip or not? There's only 5 weeks left until the date. Do you have a deadline that you need to respond them by or things will get worse for you? *How did you pay your deposit. Credit card or debit card or transfer? *What did the conditions say at the time you paid your deposit, about how to settle your balance and how to get a refund. Do you have a written record? *When were you given the option to move it to 23rd October 2022? Did you save that email? I am very confused because it says you chose to move it to Oct 2022 but in that case why did they expect you to travel in Sept 21 if you never took up that offer? *Were you given a reason as to why the repricing was so expensive? *You did good asking them to send proof that they sent you those emails. Did you save a record of you making this request? If not, request it again in writing and save it. What I recommend you do, for now: -If you have any looming deadlines, make your decision fast. Are you still thinking about going on this trip or not? -Do NOT accept that they keep the £1500 deposit if you decide to get a refund. If you do decide to get the refund, I would recommend you take the £XXXX refund but at the same time you make clear that you do not consider the matter settled in full quite yet and that you may get back in touch later. This will leave you fighting for your deposit but at least you have the peace of mind of getting the rest of the money. -Only communicate in writing. Record calls if you must call.

Hi Poppy, appreciate you sound frustrated with what's happened. In the current form it's rather hard to make out what happened exactly. Can you do a recap in bullet points please, in chronological order, using simple language, simply stating what happened, when you booked, what were your original flight dates, until when you had to pay, when you actually paid, how many times your flight was cancelled/postponed etc... This will help us understand. One thing that definitely sits wrong with me is this that they asked for more money to rebook you after you had already paid, if I understood correctly. That alone is grounds for a refund imho. Another thing that sits wrong with me is that you made assumptions. That never goes well. Make sure to come to CAG before making assumptions! Finally don't worry about it you're not alone. I'm taking my 20th wedding anniversary trip 2 years after the originally planned date because of this wretched pandemic. Many in the same boat, but we'll get there eventually!

Again, you are wrong. Uk courts continue to apply EC261 for UK airlines and flights departing the UK. We're no longer EU but the jurisprudence still applies. This may end some day with Brexit, but this day is not there yet. Ok i saw that your message from BA included the date and I found your flight, the evening flight which was the only one to be cancelled. These are the METAR weather data for 1900 to 2200 that evening of 8th September for both Heathrow and Frankfurt. Winds are below 10 knots, so well below the safety margins. Some low clouds in LHR but none in FRA. Absolutely nothing of concern here that would stop flights from take off or landing. In other words. BA is lying and you should feed this weather data back to their face and say you will see them in small claims court if they persist to refuse. ARCHIVED METAR OF: 20220908 // FROM: 19 TO: 22 UTC AIRPORTS REQUESTED: EGLL EDDF EGLL 081920Z 18007KT 150V210 9999 -SHRA SCT013TCU BKN023 BKN032 15/14 Q1003 RESHRA TEMPO SHRA EGLL 081950Z 19009KT 9999 SCT014CB BKN028 16/14 Q1003 EGLL 082020Z AUTO 18007KT 140V220 9999 SCT015/// BKN021/// BKN027/// //////CB 16/15 Q1003 TEMPO BKN012 EGLL 082050Z AUTO 17007KT 120V210 9999 -RA SCT016/// SCT026/// //////CB 16/15 Q1003 TEMPO SHRA BKN010 EGLL 082120Z AUTO 18007KT 130V200 9999 FEW008 SCT028 15/14 Q1002 EGLL 082150Z AUTO 17007KT 9999 SCT016 BKN026 15/14 Q1002 EGLL 082220Z AUTO 18007KT 9999 BKN024 15/14 Q1002 TEMPO SHRA EGLL 082250Z AUTO 17003KT 150V240 9999 SCT027 BKN031 15/14 Q1002 TEMPO SHRA EDDF 081920Z AUTO 19006KT CAVOK 16/13 Q1011 NOSIG EDDF 081950Z AUTO 19005KT CAVOK 16/13 Q1011 NOSIG EDDF 082020Z AUTO 16004KT 140V200 CAVOK 16/13 Q1011 NOSIG EDDF 082050Z AUTO 19005KT CAVOK 15/13 Q1011 NOSIG EDDF 082120Z AUTO 18004KT CAVOK 15/12 Q1012 NOSIG EDDF 082150Z AUTO 21004KT 9999 -SHRA FEW///CB 15/13 Q1011 NOSIG EDDF 082220Z AUTO VRB02KT CAVOK 15/13 Q1011 NOSIG EDDF 082250Z AUTO 27003KT CAVOK 14/13 Q1011 NOSIG If you want to play around a bit more with stuff, grab the weather data here: AVIATION WEATHER CHARTS ARCHIVE AVIATIONWXCHARTSARCHIVE.COM Aviation weather charts archive. Archive of weather charts. Wx Charts. Aviation Charts. Aviation Wx Archive. Significant weather charts archive. Sigwx weather charts archive. Wind charts archive. Taf archive. Tafs archive. Paste the codes on this website to decode them and see what they mean: E6BX | Aviation Calculators E6BX.COM E6B, NavLog Calculator, Weather Reports, METAR, TAF, Wind Components, Instrument Simulator, Weight and Balance, Pressure Altitude, Density Altitude, True Air Speed, and a lot more. And make sure you claim a precise figure. 250 euros (equivalent in GBP) for the cancellation under EC261 + Food you had while waiting (produce receipts or statements) + If you don't live in London, hotel expenses, basic toiletries (produce receipts) + Transportation between airport and hotel, or home if you had to go to the airport twice (produce receipts) ...And come back to say how it went for you, so I'm not always the last person to reply to these posts

If you just say "that afternoon" there is no way we can check weather reports and help you. Need the exact date and times of your flight. "Bad weather" is the number one excuse of shi**y airlines to deny EC261 and there is a very good chance you can contest that. To be denied it would have to be extreme weather like a hurricane or gale force winds - but airlines always try and pull a "there was a snowflake on the runway". Don't let them. Here's an online tool I found that claims it will check weather for you, by all means give it a try, but be wary that online solicitors will take part of your cash reward away for something you can do yourself. Whitelist is wrong to claim that EC261 does not apply because Brexit. UK courts are de facto still applying EC261 rulings.

Virgin is right: the operating carrier is responsible for your compensation, ie, Delta. As your flight departed from Europe you are entitled to 600 Euros compensation under EC261, as long as your connecting flight was part of the same PNR. (Technically at least... might be a bit harder to enforce with a US airline, the delay compensation is not part of EC261 but is jurisprudence in most EU courts....) You are also entitled to have expenses for your hotel night, food you had during the 11 hour delay, and reasonable expenses (Ie: toiletries, change of clothing) refunded. I hope that you kept your receipts! Otherwise try and submit your credit card statement. You will find tons of online sollicitors who do the claims for you: best to not use their services and do the claim yourself, it's fairly simple. I would start by getting in touch with Delta and requesting 600 euros + your expenses. It's more than possible they will pay up. Keep us up to date

ermmm yeah, i also see that your return flight is already in the past so... vaya con dios...

I see you already mentioned getting the tax. The important is you don't cancel your flight now. Give it until the last minute in case it does get cancelled in which case happy end!

In my opinion you don't have a leg to stand on. You booked with an OTA, presumably so that you could save about £20 compared to buying directly with the airline. You then selected to book two one-way tickets so that you can save another £20 compared to buying a return ticket. As far as I can see there is no way on Trip.com to be mis-sold a 2x One-Way ticket instead of a return. You have to actively push the "book tickets separately" button. And then you get multiple warnings telling you what you are about to do, which you should not ignore. Trip.com know it and it's why they have shown you those screenshots. Unless you found a workflow to purchase these tickets without the active choice and the multiple warnings, you don't really have a valid claim here. That it says "return" doesn't mean you were mislead. Every train ticket website will tell you "cheapest return: £XX.00" when you are buying 2 advance singles. You are welcome to try a S175, but if I wouldn't expect the bank to rule in your favour. There are also a few other things you can try: Have travel insurance? They'll most likely refund you. This is by far the easiest solution. For your outbound that was cancelled, you are entitled to SAS rebooking you on a similar flight on a similar date. This should be your choice, not theirs. They cannot charge you for this. (They also cannot magically free up full seats so there are limits). Then you can fly your return ticket normally. Note that if you already asked for the refund you are screwed. Unless the refund was forced without your consent. Wait until the very last minute and hope that the 2nd flight will be cancelled too. If it happened to one it can happen again! If all else fails, you can get your tax back which should be a meagre amount but better than nothing. Make sure you cancel a few hours at least before your flight, not after, so you don't get a no-show.

Do gyms charge £280 a month now? What is this madness.

I'm sure someone will be here who can help, but your story needs more details. Have you communicated with the landlord at all over this period of time? What papers did you receive from them? Remove the personal details and upload them here.

Hey there. First of all I'm really glad you managed to get your £240 back! Well done. And thanks for getting back here to let us know. Always good when there's a happy end to a thread. I can't give you advice whether you can take them to court for being incompetent and trying to overcharge you. Ultimately it's good that they failed to do that and you should definitely mention your experience on social media, but I've never tried to sue someone after a successful refund Regarding the couple of other points that you ask: If the ticket had to be necessarily changed to new regulations of Covid, could I not simply cancel the ticket and get a full refund? Southall said that I will lose my deposit they had taken in advance. So what laws/regulations could come handy to me if I want to take the matter to court. I believe it was a forced selling. Don't think so. Firstly the government changing covid regulations is not the fault of the airline here (or the travel agent). For any travel that was booked after covid became a thing, it could be argued that you were taking a risk and should have insured against it. It's up to the airline to decide how flexible they want to be. The reason why you could have got a refund is because your flight schedule was changed involuntarily which is grounds for a refund, but it's not because of covid itself. Maybe there is room to argue but in this case it's a moot point anyway since you flew the ticket. Then since you bought your ticket via an OTA they are allowed to charge you some form of "Admin fee" to process cancellations and refunds. This is usually something you will have agreed to when you bought the tickets. It's also why buying tickets from an OTA is generally cheaper than buying from the airline, and more dangerous. You get what you pay for and that is zero customer service and extras fees to do things that would be free if you did it direct with airline. You would only have a breach of contract here if they tried to charge you more than what you signed for. (edit: some members here might have more helpful information about what constitutes an abusive fee - to me they all look abusive ) they also wrongly advised that the luggage will be a through check-out from London to a domestic terminal within India. That was clearly wrong since customs is an age old mandatory step. I see it was a mis-selling of tickets as well. If I could sue a travel agent every time they give me garbage information. I would be a millionaire by now They clearly either thought they knew or didn't know and wanted to get rid of you. It's shocking but less than surprising. You could do a formal complaint for the wrong information you were given. Like someone said above complain to travel standards or on social media. I'm not sure it would lead anywhere legally though as ultimately you are responsible for checking the information for your travels. (For example you couldn't use "my OTA tell me I didn't need a passport" as an excuse) See with other members of the forum if anyone reckons this is worth suing for, but honestly, you got your money back, and sounds like you pissed them off as well with your GDPR requests, looks like 2 victories to me already!

It's not just "new information" it's the undisputable evidence that the tickets exist and are bookable, all they need to do is put those numbers on their computer, if they say otherwise they are lying. Get this in a chat log evem you hate to speak to them, you'll need them when you try and get your refund, whether it's Paypal, your bank, or SCC. In the corrct order. Only move to the next step once you have exhausted the previous one, and have amassed the evidence that you did. If you skip steps too fast they're just going to fob you back down one level, like Paypal and your bank migjtve done already. Now the OTA probably knows you disputed this already and lost, so they think they can afford to tell you porkies and keep fobbing you off. Thats why you do should get back to them one last time, let them know you're not joking around, get that final bit of evidence. Line up your ducks. Ine by one.

I made a mess of the copy paste and it doesnt have the flight numbers. But anyway this info can be obtained online from itasoftware matrix (google it) and will give you the cheapest booking class still available for yoir dates. Its important you find your original booking class too, and even better if you have the fare rules. So you know exactly how much the airline will charge you and can make sure budgetair doesn't add extra.

For the dates in your chat (its not august mind) there is available inventory in L, K Budgetair agents have no idea what they are doing. Provide them the information below exactly as is and they should be able to issue your ticket (and reprice it if your booking class was lesser than L) If you provide them this and they still pretend there is no availability, then insist they explain why, when you can prove otherwise. I suspect you may have bought a fully non changeable and non refundable ticket, and that this is the reason computer says no. Get them to admit that first and foremost, because in that case the premium you paid was officially a scam. I hope of course that Im wrong and that they'll be able to rebook you.

I'm going through a dummy booking with budgetair and I can't find a flexible option. All I see is "Ticket Service" for £59 "Premium Plus" for £24.99 And "Flight delay Compensation Service" for £50 Every single of these options is a rip-off None of these options sound like "ticket changeable free of charge" to me.

Alright, so problem one: you purchased a "flexible option" sold by budgetair without knowing exactly what you were signing up for. You need to read the terms and conditions carefully and see what's covered: *I would assume that you are only covered for a change using the same airline, and the same booking class. Try and find out your booking class it should be in your ticket somewhere. Something like Economy (T). *I would also guess that this "flexible option" did not include any possibility of getting a refund. If it did it was probably "refund in the form of a budgetair voucher" or something like that. Only once you find out exactly what you purchased you will know if they breached their contract or not. You might have a chance if their wording is slightly misleading, but most OTAs know their game. Problem two, you want to travel in August. It shouldn't be too much of a surprise to you that this is super peak season and that the cheap booking classes are completely zeroed out already. Whilst your original May ticket was most probably in a cheap off peak booking class. I don't know the cities you are travelling to and from but as an example if I look up London to Delhi with Air India and assuming you are only going for 1 week, all of august is pretty much zeroed out. There is a little bit of cheap T and U economy from London in the last week of august, but the return from Delhi is completely overbooked and only the more expensive economy classes are left. Now what is completely weird to me is that you were told "tickets are not released yet". That is obviously complete bo**ocks are not only they are released but they are also pretty much sold out. Did the guy think you were changing dates to 2023? Please tell me you kept the chat logs as evidence. (Live chat is actually a lot better than phone calls!) Could you upload them here with your personal info redacted? Problem three, it seems you already escalated this with Paypal and they already ruled against you? It seems to me that you may have complained a bit too early instead of lining up your ducks first. What are you trying to get back? Just the £50 or the whole ticket? More importantly, where do you stand now? Do you still have tickets with Air India? Do you have some budgetair credit? Are they going to let you use that on another date or another trip? Exactly how are you at a loss here?

You need not fear leaving honest bad reviews. Otherwise how will you warn potential other travellers into running in the same issues you did? How will you ever motivate the owners to change for the better? Booking.com won't hate you for it. Quite the contrary, they WANT their users to write feedback. It's in their own interest. They'll make their money of out some other accommodation instead. I try and review all the hotels I stay in and maybe 10% of my reviews are negative. Some of them will just be poorly run, dirty, or have misleading descriptions. That's life, but best let the world know. Never had a problem with it. Sometimes the hotels respond to your review, usually a blanket apology telling you to give them another chance yadda yadda. You will never be threatened. If you did you can rest assured Booking.com will go out of business. It's in also in their interest to protect you. Personal properties may be more delicate to review than hotels, but in that case think about staying in hotels instead. "AirBnB's" can be shady and also ethically questionable as they drive up the price of rent for locals.

I feel like something has cut short here. What makes you feel that your ticket was fully flexible? Did you pay budgetair extra for that, or was the flexibility offered by the airline instead? What airline were you travelling with, when is the original ticket for, and what is the date you have been trying to change it to? Surely you must appreciate that no matter how flexible your ticket is, nobody has the ability to magic free spots out of thin air if the flights are already full. Try to give us the full details, in brief and concise bullet points Also, do you have travel insurance?

Oh my days... I just noticed the rap that poor Hermès (The luxury brand) is getting through none of their fault Hermès International (French luxury manufacturer) is rated "Bad" with 1.3 / 5 on Trustpilot UK.TRUSTPILOT.COM Do you agree with Hermès International (French luxury manufacturer)'s TrustScore? Voice your opinion today and hear what 1,454 customers have already said.

When a similar thing happened to me recently I talked to the pub manager and they were able to nuke the Parkingeye procedure on my behalf. Easiest way to solve the issue.

...and do you have travel insurance?