Bought new mechanical keyboard as old one broke Noticed just after the 30 days that one of the keys on the numpad is faulty and won't register double presses. I work with code and numbers so this is big no-no, however the fault is localised enough that it took me this long to notice... I want to get a refund and a straight replacement so I can continue working Company (eBuyer - whom until now I have only had positive experiences with) doesn't want to send me a straight replacement but will attempt a repair that can take up to 28 days. Obviously I need a keyboard in the meantime so I am forced to buy one (somewhere else now!) So the problem I don't really want to buy 2 keyboards. I can use the old broken one for a couple of days at a stretch but not willing to do longer than that. I have found on Which (Sorry!) that apparently I can argue for a full refund if: a repair or replacement will cause you significant inconvenience ...which seems logical as I need it from work (working from home). But it's not very well defined and there's no legal text to back it up, so the question is: Is there anything I can tell eBuyer that will make them refund this keyboard so I can directly buy a replacement? I already tried asking nicely - it didn't work Thanks in advance!

I'm fairly interested in the response because until now I had assumed that the 1 year limit would apply in case of cancellations, and I have unfortunately accepted refunds that I would prefer having kept the tickets for (mostly because they were extremely cheap!). That said since you have been offered a full refund it would be a lot more frictionless for you to accept it and buy a new set of tickets using another airline. Is there a particular reason you absolutely insist to be rerouted? (such as mine above!)

It's okay I understood some of the replies Not using quote at all sounds better indeed. Like Slick says a bullet point summary would be good. I'm going to number some questions below so you can reply without using quotes. As much as it must be painful for you with all you've had to deal with in the pandemic - please leave all the emotional aspects at the door (eg your physical condition or driving your mother for 3 hours) and concentrate on the cold hard facts only. I understand that your return flight was cancelled, but that is irrelevant for us. If you were no-show on your outbound flight then the inbound is void. So we need to focus on what actually happened here with your outbound flight. You say you had a connecting flight. Please give us the exact details of your journey but for now let's assume your original flight was Aberdeen-Inverness-London-New York-Toronto. (hell of a journey). Q1 The first question we are going to try and determine is whether the full journey you had was on the same ticket, or if Budgetair sold you a bundle of tickets. You should have received a PNR (reservation number) for your journey from Budgetair. Please don't give us your PNR but check what Budgetair sent you. For a smooth claim, there should be only one PNR (for all passengers), if you have more than one, this will be more difficult. Q2 Which flights were cancelled or postponed. Please give us the segment of the journey (for example Aberdeen-Inverness), the flight numbers, original date/schedule and amended date/schedule. If none of the outbound flights were cancelled/rescheduled than let us know but this won't be good. Q3 Who notified you of the cancellation / rescheduling of your flights (airline? Budgetair?), how many days before your outbound/indbound flight was that, and what options were you offered in writing (Were you offered full refund, voucher, reroute, absolutely nothing?) Feel free to attach the emails you received (after redacting your personal info). Q4 Upon being notified of the cancellation/rescheduling. What option did you choose, and how did you try and communicate that to the company, and which company did you contact. (I do appreciate you were not able to reach budgetair, but did you save the emails you sent them?)

Important to mention that Visa will reject your claim if you don't show that you tried to obtain a refund from the airline first. Also did you check with your insurer for the time limits for making a claim? because we're already 4 months after the facts here and that's getting quite late.

Think we going around in circles a bit now. To summarize: No use claiming/quoting EC261. Not applicable to your case as Ryanair will be able to rightly invoke extraordinary circumstances. You need to ask for a refund (of the unflown segment only) from Ryanair first, then visa if unsuccesful/no reply, and then your insurer, in this order. The flight was cancelled so you are due one, period. Ryanair not arguing their way out of that. Do not use the voucher if you already received it, and make sure you say clearly that you refuse it. You can then claim your out of pocket expenses, from your insurer, assuming that they cover Covid related cancellations. You need to check their T&Cs from your policy for how much you can claim, the excess, whether taxis in the UK would be covered etc.. Let us know how you get on with these.

If you file an insurance claim, you have to obtain a refund from Ryanair first or they will fob you off (It even says so in the claim form you uploaded). Get Ryanair to refund your voucher in cash. Give them an ultimatum and recover from CC if you don't get a response. I'm surprised you have a travel insurance that covers Covid related cancellations! Thought most insurers had explicitly dropped those.

Outrageous.... in the very least they owe you by law a full refund of the entire inbound fare + extras and taxes, and not in voucher form. If they refuse to give you that, are you able to recover it from the CC company? This seems like the easiest way to get some money back in the near future. Some here may or may not advise against grabbing the quick cash in case you intend to claim for reimbursement, due to the fact Ryanair will use the fact you were refunded as an attempt to say the contract was completed. About your last statement I have to contradict you as it was not Ryanair's duty to get you back to the UK safely. Ryanair doesn't do duty or responsibility Their holiday branch is not even ATOL registered so that's how much they care about returning ppl home safely. They just sold you 2 one-way bus tickets, as this is their business model. However you might yet have them on breach of contract. They entered a contract with you where you were due either a re-routing OR a full refund, and very clearly you have not received neither. Will let one of the legal experts advise here with your letter of claims but I suggest you start drafting it and prepare receipts. Good luck if/when you decide to take this further.

I'm not sure to be honest, and it will depend on what you have done and communicated to them. Not simply what they communicated to you. Ryanair offered you a choice. Did you actively try to get Ryanair to reroute you? Did you state that intention in writing to them at the time? In the event you did not, did you keep evidence of your phone calls / empty desk at the airport, so that at least you can argue it was impossible for you to ask them to be rerouted? (Not the first time I'm asking you these specific questions!) Did Ryanair offer you a full refund, did you have a choice to accept it, and did you receive it yet? If Ryanair offered you a reroute and didn't provide it, they could be in breach of contract, and someone here will be able to advise you. I would certainly try and send them bill, but you need the evidence on your side to use as ammo. If it's a case of you never asked them for a rerouting (yes, i know it's frustrating when they don't pick up the phone...) and you accepted their refund, then I wouldn't bet on you to win. That said I know nothing of SCC claims so perhaps Scourge of Ryanair can be of more help to you.

Ryanair is definitely not responsible for the cancellation if the airport was shut down, and thus they don't owe you any EC261 compensation here. Sorry I missed the situation when you posted your OG story. Rather than a victim of Ryanair here you are a victim of believing the government's more than dodgy "air corridor" scheme... like that was ever going to work in the middle of a pandemic, and before a 2nd wave that had been predicted months before Ryanair did not provide you any help or service, but that is what you pay for when you travel with them. As much as I hate to defend them, I can't imagine they could have coped with 2 weeks worth of stranded passengers suddenly all trying to fly back within a 24 hour window. You did the right thing (assuming your goal was to return to the UK!) but I'm afraid you're going to be out of pocket here. I suppose another option you would have had then (especially if you are into adventures), would have been to let yourself be locked down, and call the British embassy and ask for a repatriation flight. However I do seem to remember that this gov was by far the worst organised (people stranded for weeks and forced to pay for flights - while residents of other European countries were taken faster and for free). That point is completely moot right now mind. See if anyone else has thought about something else.

It does say clearly "because of ongoing changes to travel restrictions". If I remember correctly the 2nd lockdown started around that time so, assuming you travelled out before it was announced and the announcement was made when you were there, it is likely that they have indeed a specific reason to not pay you EC261. You need to look back into Bojo speeches etc... and see if the timing fits. After all Ryanair, despite all their flaws, are not responsible for the lockdowns. (at least not directly ) Risks of travel during an ongoing pandemic... With EC261 probably out of the window, do you have any evidence left for yourself that they completely neglected the rerouting option with reasonable care. When they sent you the initial email did you ask for a rerouting in writing,? Did you keep evidence (phone record/photos) they weren't responding tp calls, and not present at the airport etc?

Ok, so this very interesting, when they are trying to deny you compensation by claiming Covid-19 as an extraordinary circumstance. A blanket statement blaming it on Covid-19 is not acceptable, as every flight must be assessed on a case by case basis, and the burden of proof is on Ryanair to demonstrate that cancelling this particular flight was necessary as extraordinary. The fact that they sent this email in bulk to customers on 1000 of flights is already a big hint that they're not assessing this properly on a case by case basis. https://www.rlb-law.com/briefings/corporate/compensation-for-cancelled-flights-and-covid-19/ You are however not out of the woods as they do have various reasons to invoke where they could actually deny you EC261 - if properly demonstrated for your individual flight. The rules have been very very vague and so it will heavily depend on what happened at that time of the year, what new restrictions were imposed, and even the number of passengers on your flight https://www.caa.co.uk/Commercial-industry/Airlines/Guidance-on-consumer-law-for-airlines/ Did anything happen between you travelling out and your flight being cancelled - such as new restrictions announced - that would enable them to claim extraordinary reasons? That will be key because if they sold the ticket whilst the pandemic was already known then they might not really have a leg to stand on there. Either way I don't know the legal procedure but as it seems clear that Ryanair did not treat your complaint with due process, I suggest you get in touch with the greek CAA again to say that Ryanair have denied your claim under the guise of extraordinary circumstance, using a template email, and without providing justification, and that you do not accept their decision and wish to take the complaint further.

It's also not clear what the direction of travel is, since you say "from to Romania". Do you mean they are coming from there to the UK and then back? If you live in the UK It is currently illegal to travel abroad, unless you have a legal reason to. If you live abroad you are subject to mandatory quarantine upon arriving in England of minimum 5 days after which you need to take a Corona test at your own expense and stay in quarantine until the result is known. This is irrespective of whether you believe in their efficacy or not. If you are travelling from the UK (for a legal reason) and back this mandatory quarantine will also apply to you upon your return. Based on the above, is it legal for your family to travel, and it is physically possible to fit in the quarantine requirements (eg they're not coming just for 3 days in which case it would be physically impossible to quarantine)? If the answer is no, then you have a much better angle to approach the refund request from, although it is still far from guaranteed. This will also depend largely on when the tickets were purchased. When was that? If the only reason you have to invoke is the introduction of a PCR test by the Romanian gov't, this will count as a voluntary cancellation (you are still allowed to travel you just don't want to) and you don't stand a chance imho. In that case your best bet is to just hope the flight will be cancelled or rescheduled significantly, which would then entitle you to the refund. Is your flight still operating as per the schedule as originally purchased? Note that Wizzair seem to have a policy of refunding involuntary cancellations in vouchers rather than cash.

Well this is slightly different because there was no bus at all, and Ryanair appears to be lying in point 53, which Gary says he can demonstrate. Ryanair certainly hasn't shown any evidence that a bus lift was organized as per their claim (despite showing 10s of pages of irrelevant data which Gary does not contest). I hope that this can be proven successfully in court (although I am myself clueless about scc procedure).

We are still back to the bus question Ryanair insists in point 53 that it offered you a coach transfer to the alternate airport "like it did other passengers", which you deny. I also did not see them attach any evidence that it actually did provide this transfer. Or even that it notified you of this, regardless of whether the coach did indeed exist or not. (even though they include 10 pages of METAR data - just to misdirect)

Hi Fuzz, take a deep breath, the first thing to look into is how to get your flight refunded. If I understand correctly this was not a package holiday; you bought everything separately, and the flights were purchased as is on BudgetAir. Because your flight was cancelled by American Airlines you should have received a full refund This is NOT a case of denied entry, it is a case of cancelled flight. Have you kept the written evidence? What were you offered when the flight was cancelled? Please tell me you didn't accept a rebooked ticket on another flight and then just did not show up. I don't understand what you mean by no luck calling the airline - what did you ask them to do, and when was it? You say you wrote 5 times to Budget Air, what did you ask them for? A refund? You say you lost 1k total. What is the breakdown here. How much was in flights, hotels etc... I guess they're all separate cases, so you need to look at each one separately. Whilst I can understand your insurer doesn't want to refund your air ticket, anything else that you were not able to get refunded in full, due to your flight being cancelled, your travel insurance should cover for, (for example the partial refund from the hotel). You will need to read the small print very carefully, but again this is NOT a case of denied boarding from your explanation, it is a case of cancelled flight which any decent insurer should cover. Finally, and this is going to come across as preachy, but why in heaven are you here a year after the fact? You should have got your refund before the flight took off, and certainly not now.

Yup, looks like they have a form here: http://www.ypa.gr/en/passenger-rights/ You may also want to notify Ryanair that you are proceeding with a Greek CAA complaint and that you are prepared to go the full length to receive the compensation you are due, maybe that will make them budge. Good luck and keep us up to date!

Hi there, 30 days is more than a reasonable time to get back to you, so since you haven't got a response whatsoever your next stage now is to complain to the CAA. You're entitled 400 euros p/p, whether you had to get your car in Stanstead or not will make no difference to the amount. Good luck!

Nothing will change. A fine of £2k is nothing but a few hotel night's worth for those concerned. And in this country, we have the leaders lead by example with their drives/train rides across the country whilst knowingly infected, many of which remain unpunished. Can't really blame "the little people" for following suit. Handing jail terms for reckless endangerment of human lives would certainly seem appropriate, but you wanna bet that the persons handed the first sentences will be Joe Bloggs who had to run to Aldi to feed himself, rather than Jonathon Roggs-Meese who needed to fly to Innsbruck to find a job.

Thankfully they've accepted my admission without an argument, and have sent me an offer for the edutainment course, which I need to complete within 4 months of the infraction. Given that's not much time and given your above answers contesting the imprecise location doesn't seem like an option, I will just sign up immediately without trying to contest this further. Also this time they addressed me normally To reply to the slightly patronizing comment above about "ppl nowadays not opening post", please note that unlike you I do not love post. It is unreliable and murders trees. I deal with my bills electronically. Most of the post I get are unsolicited ads. However I will be more careful in the future with posts that aren't immediately identifiable as spam...

Unfortunately - or perhaps fortunately - the post I was quoting already got deleted

Here's exactly how it was: I guess the (if a LTD Company) covers their back... Personally i just saw that and shrugged it off like I would have shrugged off a His Excellency The Pope (if a member of the Clergy) Mr XXX Kyosanto I guess they are using a template that "works" for both individual and companies. What an absolutely garbage idea, hope it doesn't end up costing me dearly...

Hey I'm just the RK, it's not a company car. The "job title" was the reason I identified the mail as spam and put it to the side. Grovelling apology and posting the form sounds good for now. I'll come back if I get charged with something more serious.

This is the only picture that has the street on it, the other pix are just closeups of the driver.

Hello, I have received a speeding fine from Lincolnshire police for doing 35mph in a 30mph zone, back in late September. This is a place where police vans often stakeout drivers as it's located just on the outskirts of town where the speed limit changes abruptly from 60, to 40, then 30 within 100 yards. (absolute jerks...) Even knowing this didn't help me not get caught As soon as I opened the letter I went online to check the details, and they are indeed very blurry pictures of me. However the site details are unavailable. (Presumably as this was taken from a van, rather than a fixed camera). The pictures themselves feature no landmarks whatsoever, there are some road markings which I personally havn't been able to pin on google maps, and are only visible in the background. I only opened the police letter today, when the original was sent on the 30th September. The reason for this is the letter had a "To the Company Secretary" in the header so I had dismissed it as commercial mail.... I also received a reminder dated Nov 9th which I opened at the same time. The "nomination form" is unavailable to complete online as the date has expired. I'm getting worried that I'm going to get a court summons or a £100 fine now instead of the awareness course. (I didn't commit other offences within the last 5 years). So my questions are as follows: Is the lack of site details and clear landmarks in the pictures any grounds for appeal? I'm going to be honest and say that this was very most probably in the 30mph zone, but it would be nice to be able to verify, which I cannot do atm. Regardless of the above, what is my best course of action now that I've fudged up the time limit to fill the form details in time. Should I send an email to the Lincs police traffic process team, mail the form back, do nothing and await further letters? Thank you in advance for any help. Unrelated P.S. Exactly a year ago on the 24th of December, I received a parking fine. My thoughts always with Lincs police every Xmas