Being a new customer of Hastings direct I was astonished to see that my many years of no claims discount (as submitted) had been reduced to 9 years by hastings when i was attempting to check the new policy details. It seems that whatever your actual NCD, if it is more than 9 years, Hastings directs' system only allows a maximum of 9 years to be entered and that this reduction is done automatically without notice (other than showing the substituted amount buried in the policy details). Both my prior insurance suppliers' systems had no issues with recording and reporting NCD in double figures. I noticed this and complained, to be told that if I sent evidence of my NCD, they would note it and report it if I left them..... Which leads me to assume that if someone does not notice this and raise a complaint, then anyone with more than 9 years NCD will lose it or potentially at least be put in an awkward position at next renewal time. This has clearly been occurring for some years and disturbingly the following related thread seems to indicate that Hastings will do nothing when this is found at a later stage. Referred Thread 217431 Problem with proof of NCD http://www.consumeractiongroup.co.uk/forum/showthread.php?217431-Problem-with-Proof-of-NCD-(no-claims-discount)

Can the 'Kindle daily deal' be entered under a thread rather than bombing out all other threads please?

people should NOT simply ignore these letters .. They should : Complain to the DVLA, via email, that their personal data has been released to a private company with that company giving No adequate reason (breach of agreement or breach of law) for your personal data to be released. Complain to the ICO via email that the DVLA is releasing personal information to private companies without adequate reason for the release of the data.

LOL was there a follow up by the driver for assault?

A summary of what I have done: Reply denying any liability, and ask them to substantiate their claim against you. Unless they actually substantiate the claim against you personally (ie photo of YOU, your signature etc) and not just send you a picture of a car with a computer enhanced number plate : Follow up your prior response to any follow-up letter from them (email/post to the same address as before) Saying that despite your request, that they have failed to substantiate any claim, so unless they cease all demands and claims you will report them to the police for harassment. Email is good as delivery to their point can be confirmed. You should also complain to the DVLA that they have released your information to a party who have not given any valid cause for release of your information. This wont get you too far but they will respond and it will be logged. (I am pursuing this so the more complaints the better) email complaint to : csm.dvla@gtnet.gov.uk When you receive the fob-off replay, follow up with a complaint to the ICO mail@ico.gsi.gov.uk against the dvla Basis for the complaints: Per Phil Jones, assistant commissioner at the ICO "the DVLA passes on information from its register to third parties for a variety of legitimate reasons but the person or organisation requesting the information must always provide evidence to the DVLA to show why their request is reasonable" These companies provide no evidence whatsoever to get your details from the DVLA, and the only 'evidence' they have is a poor picture of a car etc, nothing showing the driver. Do all these and we should be able to both reduce the impact of these folk, and improve the protection of our data, which is extremely poor.