batman1956
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Everything posted by batman1956
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@npowerhelp NPOWER - Complain, OFGEN or other route
batman1956 replied to L1882's topic in Utilities - Gas, Electricity, Water
Perhaps the new energy minister will be stronger than the previous one. Amber Rudd M.P is the minister responsible now. The new energy minister is Amber Rudd. She should be made aware of how bad Npower really are -
This might help to find out who your M.P is if you are not sure. https://www.writetothem.com/
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@npowerhelp nPower account still not updated
batman1956 replied to mkot's topic in Utilities - Gas, Electricity, Water
Why do npower think you owe them money? If you have proof that you owe them nothing then I can't see why you can't move. I am sure that the team will be along shortly with advice how to move forwards with this. -
@npowerhelp NPOWER - Complain, OFGEN or other route
batman1956 replied to L1882's topic in Utilities - Gas, Electricity, Water
Not really. They have, by asking for your identity admitted receipt of the request. It is up to them if they accept the payment. Hopefully Bank Fodder will confirm this. -
@npowerhelp NPOWER - Complain, OFGEN or other route
batman1956 replied to L1882's topic in Utilities - Gas, Electricity, Water
This is an extract from a thread on npowers' official Facebook page.....................npower Hi Carol, Gareth Pickles used to head up our Customer Services area but no longer works for npower. Myself and the team are here to help if you can send over your account details in a private message. Carmel -
@npowerhelp NPOWER - Complain, OFGEN or other route
batman1956 replied to L1882's topic in Utilities - Gas, Electricity, Water
Gareth Pickles and npower parted company on or around 16/03/2015 so if the letter has his signature he definately did not sign it if it is dated later than that. -
Is that sh1t I can smell hitting the fan.
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[ATTACH=CONFIG]56687[/ATTACH]For anyone wondering what is meant by a bill reversal this is something like the flow of the account. Now for the question, is this flow chart ending with a debit or credit?
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Ok. That is what anyone would reasonably assume. There is some question if that is what really happens. This is an explanation provided by an ex npower employee who worked in the relevant department. What normally happens is when a bill is reversed sometimes payments that have been made don't show on the amended bill. Everything about reverse billing does not work. It's really hard to explain but I will try. Say a customer has an actual reading in June 2012 and they are billed quarterly and receive a bill in September 2012 and their bill is estimated, the same happens in January 2013 and again in May 2013. In September the customer provides a read that is a lower that the previous 3 estimated reads. The adviser then has to reverse the previous three bills and delete the reads and add them back onto the account as inactive (these won't show on an amended bill). Once that bill (s) is reversed then the new amended bill which is generated will show absolutely nothing about previous direct debit reassessments, reads or payments made. Make of that what you will but it seems that there is some question over the payments side of things.
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That is theoretically correct as far as the billing goes but what about any payments?
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Hi Mat-H Could you try to explain what happens with bill reversal and if possible what , in your opinion, happens to any payments which have previously been made on the account. I think BF will know what I am getting at.
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This sounds like reverse billing in action.
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Totally agree with BF regarding taking action. The Facebook groups help to let people know that they are not alone with their billing problems but the best advice to take action is here. For example on Npower Boycott and my npower nightmare there is a link to here placed so that people can access all the information.
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Back billing and bill reversal are two different things. Back billing is done when, subject to certain conditions, the amount being billed is over 12 months of usage. Bill reversal is done when reads are not accurate. An ex npower employee described it like this: When a bill(s) is reversed sometimes payments that have been made don't show on the amended bill. Everything about reverse billing does not work. It's really hard to explain but I will try. Say a customer has an actual reading in June 2012 and they are billed quarterly and receive a bill in September 2012 and their bill is estimated, the same happens in January 2013 and again in May 2013. In September the customer provides a read that is a lower that the previous 3 estimated reads. The adviser then has to reverse the previous three bills and delete the reads and add them back onto the account as inactive, (these won't show on an amended bill). Once that bill (s) is reversed then the new amended bill which is generated will show absolutely nothing about previous direct debit reassessments, reads or payments made. So in a nutshell bill reversal is a catastrophe.
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Has this been the subject of "reverse billing"?
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That is certainly true, mores the pity
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Shame. There are many people just waiting for a response from, well anyone really. OFGEM are a seemingly toothless tiger.
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Would a similar letter be useful for the many npower customers who are being plagued by wildly inaccurate bills?
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I am sure someone will be along soon.
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They will tell you that but if you have got a formal complaint then you can move to a new supplier
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And there is information available about the reverse billing fiasco along with the scandal of fuel direct.
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Good information. Thank you.
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npower class action - anyone interested?
batman1956 replied to PeeJayJay's topic in Utilities - Gas, Electricity, Water
There is nothing wrong with following either action. However it is best for everyone involved to make a fully informed decision as to which path to follow. To make an informed decision both worst and best case scenario's of each action should be aired. -
npower class action - anyone interested?
batman1956 replied to PeeJayJay's topic in Utilities - Gas, Electricity, Water
Could this be a breach of Data Protection Act? -
@npowerhelp NPOWER>non-existant warrant to force entry
batman1956 replied to Mrsshe's topic in Utilities - Gas, Electricity, Water
You should keep the Ombudsman fully informed.
