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Urgent help needed please!


mazel01
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Sent my letters off and now received a letter from DLC saying that I have 7 days to contact them to pay the amount oustanding or face legal action. Also received a call from them, I know that I shouldn't talk to them over the phone but I wanted to hear what they had to say. She said that as I did owe something they needed me to pay 25% of the oustanding amount today or they will issue legal proceedings. I told her that the account was in dispute and I was waiting for the information back from Blackhorse before I can pay anything. How do I know the true figure I said.

 

Please could someone help me on the following:

1) I have deducted the charges from the balance & told them that is the outstanding amount but what about the ppi. How do I go about taking that off the balance?

2)Also do they have to stop legal action until Blackhorse have answered me re: SAR

3) DLC reckon that they can continue with legal action even though I have wrote to them about the account being in dispute. Is this correct

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