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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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**WON** Defence threw out due to non compliance


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Hey aude,

 

You are exactly where I am. I issued on the 30th as well and got acknowledgement yesterday. I believe you do not forward any correspondence to either party (including SOC) until directed to do so by the court.

 

I can't wait to get a court date etc. The end is finally in sight... :)

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ok thanks! I thought I had to send a list of charges to MCOL as I haven't yet done that.

nice to have someone else at the same stage as me. I was beginning to feel a bit glum about the whole thing:(

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My understanding was that you sent to MCOL and the other party when requested to do so.. I could be wrong.. I await being corrected by dar£n or saintly1 as they are top people on here :)

 

Good to have someone at the same stage too. Don't be glum! Try and stay positive we're nearly there :)

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I have been attempting to redo my charges/interest sheet using the Excel template here as my original one was done on Moneysavingexpert.

I started typing over what was there and have nearly finished it, everything was going well, the interest was updating nicely but then, when I reached no 117 it suddenly stopped workng as there was already a total on the page at that point from the stuff I was typing over. Can someone please advise what I need to do to be able to add the rest and add it up as I can't see any total there either at present. I'm afraid I don't use Excel so it's all alien to me!

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Hi Trucker, Thanks for that advice. have managed to add more rows and finished typing the charges, but although the interest has calculated ok it hasn't added up yet. do I have to enter something in order to calculate the totals?

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dont worry,

 

to create a total for a column for example for rows 1-23 in column A you would type =sum(A1:A23) in the cell where you want the total

 

For column B you would do the same eg =sum(B1:23)

 

just change the column names and the beginning and end row numbers and you should get your total :)

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no.

 

just hold down left button on mouse and run over data you just inputted. Right click select copy. Then left click run your mouse over over the last line that you i inputted initial. At far bottom right corner of the dark shahed area hovver hovver your mouse you should see a little + sign. drag it down as far as you need. Then go back to the first cell that you copied right click on mouse and select paste. Any prob's pm me

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Hi Aude

I am at the same stage as you and animaleyes, I filed on 30th May and B's acknowledged on the 12th, I did send a copy of my SOC to Northhmpton addressed to the court manager, the address is on the site somewhere, i'm sure someone much cleverer than me will be able to give you a link to it!

I will watch your thread with interest.....

Beamie:)

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Not trying to hijack but quick question. On the letter for sending SOC to MCOL it states charges + interest = claim.

 

Bearing in mind we are now 15 days later the amounts differ to the claim amount made due to interest. Do i send as is or amend back 15 days? doh

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Sent the schedule x 2 and covering letter to MCOL yesterday and am now posting the SOC to Barclays litigation team. For the covering letter do I just tell them 'find enclosed a copy of my schedule of charges relating to the above claim' or do I mention it's an updated list of charges (I followed the advice on Moneysavingexpert.com and sent a list of charges when I first contacted them) obviously that amount has now increased. I don't want to do anything wrong at this stage so would welcome any advice before my trip to the post office:)

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  • 4 weeks later...

After quite a wait, I have finally received a standard defence from Barclays and notice of transfer to my local court but no court date yet.

Can anyone tell me roughly how long it takes to get a date and what, if anything, I should be doing in the meantime? I understand that I should wait for the court date before attempting to contact the litigation team. I have already printed out the court bundle file but still have no terms and conditions prepared if someone can point me to these. I opened my account with Barclays about a hundred years ago so do not have the T&C's from then. The AQ has been dispensed with but I am unsure whether or not I still pay the fee? should I give the court it's been transferred to a ring and ask:-? really don't want to muck it up at this stage and am a wee bit nervous about calling them up before I should. Can I call the court and ask them when the date is likely to be?

Cheers:)

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Ok, if the claim is over £1500 you need to ring the court and ask if they still require the allocation to track fee. They will also be able to give you a rough idea about a court date. You can contact Barclays lit team now you never know ;)

 

We are working on the T&C they should be available shaortly.

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