michelle v ge money river island

[michellemeenan]

hello all

 

Sent SAR 12/06/07 to ge money for statements on river island, received THEM today, some missing, got print-out statement for 2004 but for 05, 06 & 07 its all on a small "Desc" sheet, and on NO statement does it show any fees or interest (even where is says "do not appear to have received your payment")

Rang river island spoke to Scott he said they don't keep customer history more than 2 years!!

 

Should I send DPA - Non Compliance, (from reading alot dosen't always make any difference) or just estimate charges and interest?

[steven4064]

Hi michelle

 

In the first instance you should send the DPA non-compliance letter even though it might not get the results you want. It's always best to err on the side of being reasonable! GE Money are a complete shambles regarding their record keeping (in fact they have been rapped over the knuckles by the OFT or FSA for it).

 

If you get no joy from the non-compliance letter, then decide about estimating charges.

 

Steven

 

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