financial ombudsman

[siberianhusky]

Hi All,

 

As Nationwide have failed to respond to my request for charges to be repaid I want to contact the Financial Ombudsman for help as I have read on threads that this would also be a good way of re-claiming charges, could anyone point me in the right direction of how to go about this and to whom I should either contact or telephone

 

Many thanks for your help, greatly appreciated

 

Siberianhusky

[PPMAN159]

How far have you got with your claim against Nationwide?

[crazyworld]

Hi Siberianhusky, this is the link to the Financial Ombudsman's section on bank charge complaints if you do decide to go down that route:

 

FAQs complaints about bank charges

 

If in your own circumstances, you feel that in addition to the charges the Nationwide acted irresponsibly in allowing you to increase your overdraft limit purely for the purpose of recovering their unlawful penalty charges, and use an unauthorised overdraft facility to recover their unlawful penalty charges I would also inform them of your own concerns on that.

 

This seems to be highly irresponsible lending, and if such circumstances apply to yourself, then it appears that the Nationwide have acted unfairly in imposing debts on yourself which you would not have had otherwise.

 

I think if you do decide to go down the Ombudsman route, they may well look seriously at the above if it applies in your case.

 

Whatever you decide, best wishes.

[siberianhusky]

Hi PPMAN159,

 

I got as far as sending the LBA nearly three weeks ago and not received a reply as yet so wondering if on this basis of them not replying I could go down the ombudsman route

 

Siberianhusky

[siberianhusky]

Hi Crazyworld,

 

Many many thanks for the link, greatly appreciated. I'm going to have a nice glass of red wine now, sit at the computer and read through it.

 

Kindest regards

 

Siberianhusky

[crazyworld]

Happy reading