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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Unwilling to refund


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I have had Notice of transfer and copy of their defence . should i start preparing court bundle now .have read thru some previous threads and some points of defence are same as mine some different .tis all gobbeldygook to me . Am i the only one that feels like this ???

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1.the particulars of claim do not provide details of particulars of account in question and/ or the precise charges alleged to have been unlawful or the date thereof. futhermore give no recognisable cause of action ,nor is there sufficient material to enable bb to serve more than a bare denial of liabilty as a defence. the statement of case would appear to be an abuse of process and/ or will obstruct the just disposal of the proceedings and does not appear to comply with CPR r16.2.

2.the defendant requests an order that claim be struck out pursuant to cpr r3.4as it does not disclose reasonable grounds for bringing a claim and is an abuse of the courts process.

 

mmm in other words i'm rubbish at this

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my payment date for money claim online was 21/06/07 then posted soc's to court manager and litigation dept on 28th recorded delivery court never received so resent 06/07/07 both received . do i send again ?

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POV if im not mistaken [it may have been updated since] but last I heard the spreadsheet from ML does not update itself.

 

to find out, has the amount increased since you started?

if you dont know, make a note of it today and then check tomorrow.

 

if it doesnt, it would pay you to complete the spreadsheet from here.

.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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CAG spreadsheets:

 

Simple Spreadsheets =

Excel

Works

OpenOffice

 

Advanced Spreadsheets (if your claim includes Contractual Interest) =

Excel

Works

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

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  • 1 month later...

hi not been on in a while no access to net before now . do i still send off copies of soc's even tho had notice of stay ? ( by way have microsoft word now and exel tho havent tried yet ) also the business account case that i handed in at local court has just sent me an allocation questionaire which must be returned by tomorrow YIKES is this normal given what is happening at mo ?

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Who did you receive notification of a stay from ?? Barclays or the court ? If its Barclays then you carry on a s normal until you hear fom the courts.

 

And yes it is still normal to receive an AQ as not all cases are being stayed at the moment it is upto the court to decide whether they accept the stay request from the banks .

 

Until you hear from the court itself then you assume your claim is continuing and comply with all requests from the court :)

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my notification of stay for personal account was from the courts so will sit on it for now . the closed business account case which ifiled in local court is the one thats sent me allocation questionnaire which has to be returned tomorrow along with another £100 . am gonna attempt to complete now.

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oh my lord can anyone help . have trawled thru forum reading threads and still can't make head nor tail of what to write in section G form N149. only just received as went to wrong address and needs to be returned tomorrow. can't see for looking and think i'm gonna have to give up. off to bang my head against a wall ?? will come back later when calmer .

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Hi pov,

 

If you're there, we'll get the N149 AQ nailed no probs.

 

Slic

We could do with some help from you

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In box G write:-

 

Please find the following attached to this Allocation Questionnaire -

1) Section G - Other Information.

2) Draft Order for Directions

This claim is for the return of bank charges taken from my business bank account.

A copy of this AQ and it's attachments are being sent to the Defendant on 17th September 2007.

Back in a mo with the rest.

 

Slick

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Pov,

 

Add in your dets and print 3 copies of this -

 

Pov -v- Bank Plc

Claim No:*******

 

 

N149 Allocation Questionnaire

 

 

Section G - other information

 

If the court is in agreement, it is respectfully suggested that special directions may be given as per the attached draft order.

 

I believe the proposed directions will further the Overriding Objectives in that they identify the most fundamental issues in dispute, and will allow them to be assessed in advance of the hearing so that this claim may proceed justly and expeditiously.

 

If the Defendant has the serious intention of defending this claim at trial as is indicated by its defence, I would contend that it is incumbent upon it to disclose such information. Further, the proposed directions are now routinely ordered in claims of this nature in the Mercantile Court in London, as well as in small claims track cases in Leicester, Derby, Chesterfield, Northampton and Mansfield County Courts.

 

As the law relating to contractual penalties is long established, I believe the outstanding issues to be of fact. Accordingly, I would respectfully request that this claim is allocated to the small claims track, and estimate that the hearing of the claim should last no longer than one hour.

 

Pov, This comes from the link here - http://www.consumeractiongroup.co.uk/forum/general/53570-new-strategy-allocation-questionaires.html

 

One more to follow, Slick

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Pov,

 

Use the same link above and print off 3 copies of the Draft Orders for Directions in post #2.

 

Your AQ should now be ready with 3 added pages - 1 from post #72 and 2 pages of the Draft Directions.

 

Come back with any questions.

 

Slick

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i really don't understand it feel braindead i'm sorry .have printed off 3 copies with my details . gotta pop out for half hour then hopefully have clearer head to read to submit tomorrow . thanks slic

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Hi Pov,

 

Hope you haven't "popped out" to the pub - you need a clear head!

 

If you read thro what I've set out, it should be clear IF NOT, post back and I'll look out for you.

 

I've sent you a PM (private message) to read as well .

 

Slick

We could do with some help from you

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