Please Help Me, Barclays Are Shafting Me!!**WON**

[kellsbells]

Hi all, I receievd my statments and wrote to Barclays giving them the 14 days notice to get back to me anad included my spreadsheet of costs, but have just recieved a letter from Barclays saying that they're sorry i'm unhappy but it will take them 4 weeks to look into it and 8 weeks for me to see the results!!!!!!!

When I phoned to query this, the woman got really shirty with me on the phone and said if I wasn't happy they would investigate it!! Do you think i should ignore this message and send them the second letter? Appreciate all your help, thanks.

[bbch60]

Hi Kellsbells

 

Just stick to the timetable on here - Barclays are notorious for ignoring our requests.

[oneofakind]

They've sent you a bog-standard reply letter. We've all had them. don't let Barclays dictate the pace of your claim, or you'll get nowhere. Give them their 14 days, then move on to the next stage.

 

whatever stage of the claim you are at, it's vital that you do EXACTLY what you tell them you will do.

 

YOU are the claimant, and YOU are in charge!

 

Have a look at some of the other threads in this forum. You'll be amazed how many include a post almost exactly the same as yours...

 

[kopstar1965]

It's standard stalling tactics. You set the agenda with your last letter & it's time to do it again, I got the "sorry you're not happy with our service but we think it's ok to fleece you" just before the 28 days MCOL deadline!

[kellsbells]

Thanks guys, thats a great help, will get on the case today. Oooooh, these banks, they'll try anything!! Thank you for your advice

[tonycee]

Hi Kells, Barclays will re write the law if you let them. Dont waste your time on the fone just yet, do however send the next letter the day it is due, its a bit frustrating, but it has to be done.

Good luck..

[kellsbells]

Hi everyone, I am in the process of reclaiming my charges from Barclays. HAve sent them the second letter saying if I don't hear I will take them to court and haved had a letter from them saying that they can't guarantee they will work till my time frame and I should have an answer by the 17 July!!!!! When I phoned Barclays and questioned this, they told me they were following the time guidelines that the Financial Servcies Government dept have put in place to follow up complaints. When I said it wasn't a straightforward complaint she told me if I didn't like it they wouldn't investigate!!! Their time is up on friday and i think this is totally inreasonable, should i just go ahead with the court proceedings?

Any advice would be greatly appreciated, thanks

[slick132]

Kells, From my experience of Barclays, it's not worth phoning them at this stage. It'll frustrate you and get you nowhere.

 

Follow your on timetable strictly and ignore their delaying tactics.

 

If the time is up after your LBA, just take it on to Court.

 

Good luck, Slick

[dar£n]

Hi kels,

before advising we need to know what you have and havent done so far..

Can you post from the start. from when you sent in your SAR.

 

thanks

[oneofakind]

The timescales Barclays are quoting are 'worst case' scenarios. There's NO reason to take any notice of them. You are giving them a perfectly reasonable interval to make a response. This is, after all, a multinational company with tens of thousands of employees....

 

[Josie8]

Stick with your timetable not theirs

[kellsbells]

Thats what I thought, just wanted your views, I think it is unacceptable to wait 4 weeks for them to make a decision, they are treating it as a normal complaint, idiots!!! Will def stick to my own timetable, thank you very much for your advice everyone, really appreciate it, Kells

[saintly_1]

After 4 weeks they will proberbly inform you that they still need more time ......... Always stick to your timescale otherwise they will just drag it out as long as possible

[kellsbells]

Hi guys,

Just got a letter from the court teling me Barclays didn't respond to my claim so they now have to pay,woo woo!! I would just like some advice on how I now claim the money. I contacted the court and they told me to go on Her Majesty's Courts Service - Home and go to the forms section, which I did, but really have no idea which form I need to claim my money back. Would really appreciate any advice any of you can give me.

Thank you

[welshcakes]

Hi kells

 

Well firstly, congratulations!

 

I presume you filed your claim online so now you have to log in

at https://www.moneyclaim.gov.uk/csmco/login.jsp

 

Click on your claim and then select the Judgment Start option.

[kellsbells]

Hi, thank you! I didn't file it online,I did it through my local court ! When I spoke to them today they were talking about warrants of execution,i'm not sure if that is what I need to file?

Thanks for your quick reply

[saintly_1]

So they have actually applied the judgment ?

Or you have to file for judgment ?

[saintly_1]

Warrant of execution .....

 

This is the pdf http://www.hmcourts-service.gov.uk/courtfinder/forms/n323_0499.pdf

[kellsbells]

Hi there,the letter says it is Judgment for claim (in default). It says that the defendent has not replied to the claim form and is now therefore ordered topay the claimant the money. Does this help? Really appreciate your help, kells

[welshcakes]

Edited : post made same time as Kells above.

[saintly_1]

Ok so you have the default judgment ..... you need to apply for the warrent of execution

[kellsbells]

Thats great, thank you so much for your help!!

[welshcakes]

Warrant of Execution is form N323

 

THe link is http://www.hmcourts-service.gov.uk/courtfinder/forms/n323_0499.pdf

[pjdavies2000]

Another one to add to Dar£ns slowly growing list!!!!

 

well done Kells!

 

Peter

[livelylad]

congratulations, threads merged and title changed.