MDRL cant find Great Universal CCA

[linz2011]

Hi received this today

Dear X

 

RE: Great Universal

 

I write in response to your recent dispute in relation to the above account and can confirm we have been in contact with Great Universal who have advised us that there is no signed agreement on this account.

 

I can confirm I have placed your account on hold until 17th May. However if you are unhappy with the information provided please contact us by return (or in any event prior to the above date)

 

Yours sincerely

 

What do I do now?? why on hold??

 

Any advise (as always) is greatly appreciated xx

[Zimmie]

Was this in response to a CCA request, and how long was it until you got the reply?

What sort of account are they alleging you had with Great Universal? From what I understand most catalogue debts come under the CCA 1974 regulations.

[linz2011]

hi yes it was in response to CCA request and they responded in the required time. It is a catalogue account yes

 

thanks for your time

[shieldblaster]

What it means is that they don't have a copy of the CA agreement..and are unlikely to find one. Therefore the debt is unenforceable by law, and any attempt to enforce it is a criminal offence under the CCA 1974

[linz2011]

Hi Sheildblaster

 

Thanks i realise that but not sure why they say it is on hold?

[shieldblaster]

It means they haven't got a clue what to do about it I would hang on until the 17th May and see what (if anything) they come up with. The ball is firmly in their court and it's up to them to discharge their duties under the CCA 1974 so you seem to have them tightly by their wotsits at the mo