Utility Wharehouse demanding £40

[DroverAwn]

I had a slight fiscal problem last month and didnt pay my phone, broadband, Gas and electricty accounts. The day after they cut my phone and broadband I recieved a letter from them stating that they were going to cut my services within 7 days if I didnt pay up. Anyway, bill was paid this week and they now want to charge me £40 to re-connect my broadband. Aint having that !!! I phoned up Virgin Media who are offering some great deals now but couldnt get BB with them as there is still a tage on my line. Phoned BT , they said tag will be removed by the 4th May and I will take their phone, Tv Broadband package.

I am disgusted with UW service and am now looking to move my gas and electricity as well.

 

Are they legally allowed to demand a £40 re-connection fee?????

 

Bloody rip-off, had only one similar situation with BT and my phone and BB still ran for a month till I could pay the bill. Besides these two occurences, I have always paid my bills on time. Ruthless they are !!

[buzby]

Yes, they can demand any fee that is reasonable for services you incur - however the £40 is excessive and could be argued that it is a 'fine'. It depends if you are prepared to fight them for it. If you don't do it often, they might agree to a 'goodwill' credit.

[DroverAwn]

yup, certainly not often - this was the first time with UW and only one previous occasion with BT - all in the last 6 years.

[kippy2]

glad to see someone else dislikes UW. been with them for a year and they are without a doubt the worst energy company ive come across!!!!!

 

i have since found out they are a network marketing company!!!!!!!!!

 

tried to go back to bt but UW wont let me as i have to give 30 days notice.

 

i detest them with a passion!