No, did not see the point as I'd explained the situation to at least 5 different telephone operators so it is obvious their systems are inadequate.

Hi all Having purchased a number of things from Very in the past without any hassles and always paying the balance owed almost immediately I've had (up to a point) very good service from them. A few months ago I ordered a number of items ( 3 or 4 in total) from Very and as usual, had them delivered to our local corner shop for later collection by myself. In order to accomplish this, Very send an email to me with a code that needs to be given to the shopkeeper in order to receive the goods from them. On this occasion the code sent by Very was incorrect and on calling them to sort it out it turns out they had my date of birth wrong and refused to discuss anything over the phone. I assume this was because of Data Protection issues. The attitude of the person on the phone really put me off and not in possession of a valid code I could not collect these goods. They eventually did send another code but by this time I was fed up and tried to cancel the order (also impossible to do because of the date of birth problem). The goods were never collected by me and eventually were returned to Very and I saw confirmation of this on their website. What subsequently happened was disgusting. I had 5 to 6 calls a day demanding payment for goods I had never received. After explaining this to at least 5 different people the calls persist. The account was eventually credited with the amounts of the returned goods but now they're chasing me for charges and interest on money I did not owe in the first place. The persistent phone calls and general crappy attitude of their callers eventually forced me to pay £25 to BT have our number changed to stop these calls. Now they have resorted to sending threatening letters of which the first has just come through the post. I need them to go away because after all, I owe them nothing.

thanks a bunch for that, should I not add something regarding the broken yellow line? Surely its not enforecable on that alone?

not sure what happened, I dont see any images; will try again:

Hi All I am a nurse and often work the night shift which means me sleeping for most part of the day. Unfortuneatly my road and all surrounding roads have parking restrictions placed on them namely, between 10am and 10:30 am no parking allowed on one side of the road and then again between 1400 and 1430 the other. During the last two months I have recieved 2 parking tickets due to me not waking up before 2pm as I am normally shattered. (akin to a normal working person having to wake up at 2am to move their car in order to avoid a ticket). I have a scan of the 1st ticket (which I have not paid) and pics of the yellow line in question. The yellow line has been partially dug up due to roadworks and never repainted. My car was parked on what remains of the yellow line. My question pertains to the validity of PCN's issued on this damaged yellow line.

web sites can be set up to produce a version of their page in the visitor's language based on the visitors ip address which is unique (in most cases) to a country. Quite simple to do. In other words, the website will see your ip address as a UK one and then automatically present you with an English page.

That would be a yes , they did advise me they would be passing it on, onto whom exactly I'm not sure. I was then contacted by a different DCA initially and now it appears it has been passed onto this lot.

Its probably high time I claimed those unfair charges which would more than negate the balance owed and then some. Would this be the appropriate route when really they've applied unfair charges and now threatening to take me to court for the same said unfair charges? It's them getting their cake and eating it. They are saying I owe them money when in fact its them that owe me.

Try this again NW.doc

mmm that pic didnt too well now

I have (had) a NatWest Credit Card with an outstanding balance of around £400. I recieved this letter in the post today and just need some advice in dealing with it. Having rummaged through what statements I do have over the last few years it appears that they (Natwest) owe me more than what theyre trying to claim from me in charges. Naturally I would like to dispute this claim. I saw a template letter drawn up by someone on CAG for someone else in a similar situation but for the life of me cant find that thread.

I sold a faulty laptop on ebay almost 3 years ago with a working screen for spares or repair and this was stated in the auction. Buyer then claimed that it arrived with a broken screen (which I disputed as it was packaged really well). I offered a replacement screen(which is why the buyer bought the item in the first place) but Buyer rejected this and PayPal awarded the buyer a refund. I had already withdrawn the money from my PayPal account (£120 ). The laptop was returned to my address but I was away for two weeks and on my return noticed that the screen had been swapped. Basically the buyer had scammed me (I security marked the screen with UV ink and the buyer had no clue initially on how to dismantle the screen and had hacked at the fittings). Refund had already been awarded and I could get no joy out of paypal. I got fed up and left it. I am now being chased by Robinson Way, they call my number up to 4 times a day and I refuse to speak or acknowledge them. As a matter of principle I refuse to pay this debt. I am really angry about the whole thing and really shouldn't have to pay this. Any advice on how to approach this?

I live in a road that has parking restrictions, I understand why they are there but its a bit harsh on residents. I have a train station nearby and I believe that to prevent people parking in my road and tootling off to London to the day to go and work, they have put a single yellow line on both sides of the road. The restrictions in place are: 1) on the opposite side of the road to my house no parking is allowed between 10h00 and 10h30 and then on my side no parking allowed between 14h00 and 14h30. Works great in the way that commuters don't:confused: take up all the residential parking. However, I work nights a lot and sleep during the day, so I sometimes get caught napping (literally) and don't wake up in time , or hear the alarm clock and I have had 2 tickets. The local council have refused to put in a residential permit system as the next road down enjoys. The no parking sign outside my house is attached to a lamppost above head height. It only has "No Parking 1400-1430" printed on it. There is no red line border , no enforcement or issuing authority on it. I have heard that due to this parking tickets are not enforceable. Which is in fact a double edged sword if it they aren't. Be nice to know that I don't have to worry about juggling cars all the time.

BBC NEWS | England | London | Stand rises above parking fines

cheers