CrispDust v Ikano (Ikea)

[CrispDust]

Well first of all READ THE FAQ! All the answers to FAQ are in there.

If you have sent a prelim letter for refund and an LBA then Submit a small claims to your local County Court.

[CrispDust]

IKANO submitted a laughable defence. See thread in general "Is this the best..."

[ktsblui]

hi there

 

ive just recieved a 2nd settlement letter from Ikano

 

... i would remind you that you failed to make payments in accordance with with the terms and conditions of this agreement and we took steeps to to recover monies from you for which we bore additional costs.

 

...having reviewed your case individually we have offeredto reduce your fees by 50% which goes far beyond this . in context of the recent OFT statement we are confident our charges are legal and in accordance with our terms and conditions.

 

Accordingly our offer of £210 still stands and will not be increased.

 

Should i write back asking them for a list of their "reasonable" fees for the letters and phone calls i have received, asking them to prove the £210 amount? or just proceed to the courts? I have also been charged since i sent the original letter should i add this amount on or go through all this again seperatly?

 

any feedback would be great

[CrispDust]

If you've sent your LBA then proceed to Court papers.

Or you could sens a second LBA with just 7 days and include the additional charges, then go to court.

[CrispDust]

AQ submitted 7/11

Ikano submitted AQ 31/10. But have not sent me copy.

[CrispDust]

Interesting and slightly weird development.

I sent a letter to Ikano's "legal counsel" requesting their consent to an amendment to the claim amount (a reduction after Ikano eventually sent all the required data), in order to avoid filing an N244 and extra costs with court.

I have today received 2 letters, both in the same envelope, same date and rom same person.

1st letter agrees to the amendment and gives consent to write to court and request the cahange in claim amount.

The second letter makes an offer in full and final settlement of the correct and total amount claimed including court costs, similar to their previous (but much lower) offers.

So I guess this is a case won?

Letter of acceptance off in post.

Watch this space for final result.

[CrispDust]

Also it does NOT state that they don't accept liability or that they are making unlawful charges.

It just says a goodwill payment.

I do wonder at the competancy of some of the legal staff these companies employ.

[CrispDust]

Received email from Ikano's "legal counsel" today (probably the tea lady)

Payment in full on its way within 7 days.

Ikano not so hard ball perhaps.

[cariad mo brwydrwr]

Yay! Well done

[CrispDust]

Still no cheque!

C'mon PGTips, get your employer to pstump up pronto!

[CrispDust]

And so it goes on, getting rather tiresome.

[CrispDust]

Ikano claim to have sent a cheque out on 27th Nov. Well i didn't get it so get your act together Ikano.

As they will now be aware the case has been transferred to Mercantile at leeds CC. Maybe that will galvanise them into action.

[CrispDust]

At last a cheque arrived today.

 

Might get round to informing court next week, once funds cleared.

 

Like most Ikea stuff, will there be a bit missing that I have to go back for?

[kateandpete]

Congrats! Glad it arrived at last.

[CrispDust]

This topic was closed on 11 March 2019.

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