They said they wont pay the interest ..

[michaela888203]

I sent my letter off via recorded post on the 2nd Oct, still havent got the statements back, not even a letter of confirmation or anything.

 

It is coming up to the deadline now, They have cashed the cheque of £10, this was done within a few days of sending the letter.

 

What to do recommend I do ?

[puppylove]

I am the same I sent mine off a week after you did still nothing I emailed them and got a reply it will be with me soon that was over a week ago still nothing

[Guest bluecloud]

You can write to them,

 

Miss L Lumb

Data Protection Consultant

Halifax plc

Trinity Road

Halifax

HX1 2RG

 

However this also is not guaranteed to work. There seems to be no rhyme or reason when it comes to how banks deal with customer requests, legal or otherwise.

 

I have tried to keep my Halifax CC and my partner's claim running in parallel as a comparision in service. Neither of us had a response to the SAR. Only I have received a response to a reminder letter.

 

Personally I am using snail-mail for everything as it helps me to keep track of everything. The Halifax only have until 12th November to send a complete list of transactions and charges (I've had 6 years worth but request a full list which is nearly 8 years). I will be sending the non-compliance version of the LBA on the 13th for both sets of claims and no doubt I will be spending £60 to issue 2 claims in Court the following Monday. It may sound like I'm being a little harsh but with the cr*p that both of us have had to endure over the last decade or so, it's about time banks learned that customers are the ones with the power. (Rant over )

[Adbru]

Hi Michaela,

 

I am in a similar timescale, maybe a couple of days ahead..

Still heard nothing, went into local branch last week and they said they would chase it up.

Looks like a non-compliance letter will be going out at start of next week.

 

You never know, maybe the postie will have something for me tomorrow if they are trying to cut it fine

 

good luck and keep in touch

 

Adbru

[pward33]

I'm glad it's not just me - have just fired off the Letter Before Action template letter warning they have 7 days to comply if they don't want me to go for a court order. You might want to try the same approach?

See here if you don’t know what I’m talking about:

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

All the best!!

[tonyevic]

If you wish to speed things up, have a look at this thread.

It really is worth phoning Halifax before the deadline rather than sending reminders.

 

 

http://www.consumeractiongroup.co.uk/forum/halifax-bank/43662-halifax-40-days-40-a.html

 

 

 

the conatct numbers for Halifax are:

Direct Line: 01422 332991

Fax No: 01422 394512

 

HALIFAX PLC

TRINITY ROAD

HALIFAX

WEST YORKSHIRE

HX1 2RG

[Adbru]

Hi again,

 

finally got some progress(?)...

 

Got an acknowledgement of my request from Halifax. (on day 39!!)

 

Statements to follow, I will give them till start of next week then wade in......

 

Good luck people

 

Adbru

[Guest bluecloud]

It is still worth sending the non-compliance letter on day 40 if you don't receive the statements. In the event that the bank still don't send them within the next week you can proceed with a claim for the information to be disclosed without any further delays.

 

 

.

[sarahdactyl]

I'm still waiting for my statements, requested 05/10/06 - Got the bf to speak to them on Mon and they advised that they are making full use of their 40 days to comply at the moment!

[puppylove]

They told me the same thing Sarah when I rang them on Monday was able to tell me they had till 21st Nov to comply!!

[davehaley]

I called them yesterday as they on day 31 with me and the nice lady said "if you had called and asked for them over the phone we could have responded quicker". I don't believer her but she did say she would send the relevant department a note asking them to speed things up. Next week i will send them a letter reminding them that the time is ticking.

[e17tintin]

im also in the same boat......no reply,nothing!....where do we go from here?

[wandererpaul]

im also in the same boat......no reply,nothing!....where do we go from here?

 

 

i emailed halifax just to make sure my SAR was being dealt with. Received reply back that it was and would be dealt with within the time frame. Then today, 1 day before 40 day deadline, i receive an acknowledgement sent special delivery saying my statements will be on there way to me shortly.

 

Email them with the details etc and hopefully they'll reply that its all in hand. Email addresses on several threads. (I sent my one to kelly duffy.)

[Aaronsdad]

Hi All,

Everything I've needed about statements etc, and more, has been received because of this lady:-

 

Kelly Duffy

Senior Customer Relations Manager

Executive Office

Customer Relations

Direct Dial 01422 326326

Fax 01422 326688

kellyduffy@halifax.co.uk

 

She must hate me because I pass her name on to everyone!

Look through my thread there are various contacts and e-mail addresses.

Good luck

 

A D

[lynnette10]

I know you have had lots of names but here's another to add to the list.

 

KenPatton@HBOSplc.com he was really heplful and has got all my statements etc sent to the Branch for me to collect.

 

Hope this helps.

[wandererpaul]

I know you have had lots of names but here's another to add to the list.

 

KenPatton@HBOSplc.com he was really heplful and has got all my statements etc sent to the Branch for me to collect.

 

Hope this helps.

 

 

he's the person who signed on my letter re statements.

 

i just want to get them and 'start the ball rolling'!

[lynnette10]

I sent him an email today and he replied straight away. He seems pretty good.

[michaela888203]

How long does it take to get your money back ?

 

I have got a letter stating that my statements are available for me to collect from the local branch (this is now a closed account and has been for about 2 years now)

 

I am going to pick them up tomorrow, and was wondered on average what stage did they pay out to you.

 

Also just about to take HSBC to the smalls claim, and really nervous

[Markf]

Hi

 

My claim for the Halifax took approx 3 months from requesting my statements to get to the MCOL stage:| . They really dragged their heals though!

If you have your statements I would give it a couple of months including your MCOL (If you have to go that far). It all depends on how much the Halifax drag it out.

[michaela888203]

Halifax have offered me £500 of my £781 back, I rang them and refused, they said that they will not pay back the interest and never had, cos that is them admitting that the bank charges are wrong.

 

So they finally agreed to pay me £586.00, send me out another agreement letter, but stated the amount as £5.86 on the acceptance form.

 

I am going to ring them to correct this, I have also closed my account now, and they are been funny about sending me a cheque.

 

Do you think I should fight for the interest as well, if so how do I go about doing this.

[stevesj]

If you calculated the interest as accrued from say a resultant overdraft, then they owe you that money.

 

i.e: in simple terms balance in account 1.00 - failed DD - £38 - balance now -£37 interest on balance as overdrawn - £2.00 = they owe you £39.

 

BUT - you must really use the excellent spreadsheets on this site, they are invaluable, and will give a clearer and more explicit amount to recharge. http://www.consumeractiongroup.co.uk/forum/bank-templates-library/182-6-interest-calculation-spreadsheets.html

 

Have you moved through a due process? - prelim asking for money back, 14 days after letter before action?, if so then threaten them with court action, the amount you are claiming plus interest (accrued as result of you going overdrawn through charges), plus costs plus Stat interest of 8% and theeafter at 8% per day....but ensure you have calculated the charges correctly.

 

Moral - Read, Read, Read again all relevant bits of this site and look at others threads. It does help to get your head around it all, there's always someone to help as well

 

Good luck

 

Steve

[michaela888203]

Yeah I went down the correct routes, didnt have to threaten court action, as they offered to pay lower amount. Just wondered if it was ture what they were saying before I act in the small claims court.

[Guest Niklowe]

No Michaela, you can claim back the interest incurred by the penalty charges.You don't have to accept their offer. Get it all back. It's your money

[michaela888203]

Great i will ring them now actually, and fight to get it all back, thanks for your help.

[michaela888203]

Just spoke to them, they are refusing to pay the interest, what shall I do?

I am afraid now that now that I said I will not accept the offer, I would be able to get it back.

Help what shall I do, (panic icon)