A Newbie!!

[DavinaHandley]

Hi Guys

Ive spent the past hour or so reading other HSBC customers stories, from the onset of their claims to the final result and although very nervous Im going to try and claim back the 10 years charges that HSBC have taken from myself. However Im unsure of the timescales I have to give and the format of the letters I need to send to my branch.Ive tried looking in the library for the letter formats but cant find them/it.

Any help/advice will be much appreciated.

Davina

[Spiceskull]

Hi Davina,

 

It really does take a few days to get your head around all the arguments and all the information.

 

You will be setting a timetable (the timetable that the bank says it will work to is irrelevant). In the FAQ you will find 'Step By Step Instructions.' Start this, be clear on what your first step is (requesting the info from the bank so that you can calculate what they owe you)

 

Whilst waiting for the info, read up on your next step. All information can be found in the Library, the FAQs and on other threads.

 

If you make sure you stick to your own thread in the relevant area (eg [username] claim against [bank]), and use this as a sort of diary which you can update as things progress. It will also enable you to check responses to your questions, and people will be able to find your thread a lot easier.

 

Good luck.

 

You are here, you want your money back, you will get help and support in this, but it is YOUR call, and you must be prepared to put in the effort.

[neilloffhagen]

Im going to try and claim back the 10 years charges that HSBC have taken from myself

Initially you can only claim for the last 6 years, not 10 years.

 

The letter templates are here:

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?f=33

and the FAQs are here:

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?f=5

It really is a must to read through them as Skiceskull said.

 

Neil.

[maverik1979]

dont worry , read the faq's at least 100 times:p

and go through as many cases as you can to get to grips with the procedure

[DavinaHandley]

Thanks Guys. I will start reading x

[Spiceskull]

It really is better to be prepared - a few extra days will ensure that you know EXACTLY what you are doing at all times. Obviously we will be here to help if stuff crops up, but there is enough stuff in the HSBC forum and the library for you to get your claim to the court stages...good luck.

[DavinaHandley]

This topic was closed on 10 March 2019.

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