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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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JW 'v' HSBC ***SETTLED IN FULL***


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Is the 8% interest only claimable through the courts or can I ask for it back before hand?

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The interest is allowable as the bank has denied you the use of your money and has gained enrichment from the use of your money.

It’s up to HSBC what they offer and up to you if the offer is acceptable. Section 69 of the CCA allows interest at 8% which simplifies things as it gives a basis for claiming interest (unless you want to make things complicated and ask for contractual interest).

pete

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Cheers Pete. I will draft up my rejection letter and wait for them to hopefully up the offer to include the interest.

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I have drafted up a rejection letter to send off to the bank, and I was wondering if someone could take a look at ti and tell me whether it is o.k

 

Dear Mr Langdale,

Account Number :- xxxxxxxxxx

Thank you for your letter dated 14th March 2007 offering £3,120.00 in full and final settlement of my request of the bank charges you levied from our account during the last six years. I am prepared to temporarily accept the sum offered as partial settlement on the clear understanding that the remainder of £1,081.10 is to be paid within the next 10 days. This amount is made up of £3,515.50 being charges levied from our account as detailed in my letter before action dated 23rd February 2007, £565.60 being the interest claimed under section 69 of the County Court Act 1984 at 8%, and £120.00 being the amount paid by ourselves for the claim made against you via Money Claim Online on 14th March 2007. I have enclosed a copy of my letter before action together with a schedule of the charges and interest claimed.

Please note I am claiming £0.77 per day in interest at 8% until this matter is settled.

Yours faithfully

 

I wpould appreciate any advice

 

Thanks

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Where abouts Netty? (sorry to seem a bit thick, but I don't want to get it wrong)

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Thanks Netty. You are a star. I have just sent the letter off recorded delivery. Hopefully it won't be too long now before its all over.

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Cheers pinkdutchess. As I have said before they ignored my LBA and kept refering to my prelim letter. Hopefully with the recent letter I have just sent they will hopefully offer the money I am claimimg for.

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I received a call from the Halifax last night and they offered to refund all the charges I asked for. £761.00. I only sent the prelim letter on 03.03.07. Now why couldn't HSBC be like that.

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Thanks Nettyg. Just have to wait and see with HSBC. I am also waiting for MBNA to respond to my SAR and I have just typed up a SAR to Barclaycard ready to send off today.

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It is very addictive. It is like finding a savings account you never knew you had lol

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Just a quick update. I have received a "Notice of Issue" from the Northampton Court. States that my claim will be deemed to be served on the 19th March 2007. The defendant has until the 2nd April 2007 to reply.

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its the big long wait now until they defend so start reading up on the allocation questionnaire procedures while your waiting. they'll acknowledge pretty soon and you'll get the copy of the defence and the aq in the post - so be one step ahead ok. read some **won** posts and see what to expect.

If i've been helpful in any way....then tip my scales over there!

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I have even printed a copy of an AQ and practiced filling in the bits using the guide in the templates.

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ok, you'll soon get your acknowledgment and in post 23 michael gave you two letters - one to send with 2 copies of your breakdown to the courts and one to send with a copy of your breakdown to dg.

now, here's a question - did you use the advanced s/s and claim for overdraft interest? if you didn't: fine and dandy, just use the letter michael posted in post 23 if you did claim o/d interest then use this letter instead of his:

 

 

DG Solicitors

12 Calthorpe Road

Edgbaston

Birmingham

B15 1QZ

 

Dear Sir,

 

(Your Name) -v- (Bank)

Claim No: ********

Date Issued: xx/xx/xx

 

Please find enclosed a copy of my schedule of charges relating to the above claim.

 

I understand you have a policy of initially rejecting claims for overdraft interest. However, should this be the case after you have reviewed my claim, you should be aware that my claim for overdraft interest has been meticulously calculated and double checked. It only ever relates to the cumulative charges within the overdrawn balance of the account at the point that the overdraft interest was debited.

 

I look forward to hearing from you in due course.

 

 

 

Yours sincerely,

 

 

 

ok? you will know if you claimed overdraft interest - i'm not talking about the 8% interest you added at the claim stage. you'll know if it applies.

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Hi Lattie, I am only claiming the 8% interest. The o/draft int seemed a bit daunting to me. I sent the letter with 3 copies of my charges schedules to Northamton Court the day after I did the MCOL. Did I do this too soon??

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Thanks Pete and Lattie. Do I send a copy of my schedule now to dg or do I just wait until they contact me first?

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