PPI With Studio

[GAVINB]

Hi all

 

I have just recently made a request and received my statements from Studio going back 6 years. They owed me a total of £540 in charges, plus an additional £460 for PPI.

 

I sent off my letters claiming for both seperately including their interest rates, and last week received an offer of full payment for my charges - no questions asked.

 

However, they said that the PPI would be refered to another department. When I signed up for the Studio catalogue at the beginning, I was told that the PPI was compulsary and that I had to accept it, or I would not have been allowed to open an account.

 

Yesterday, I received a letter from them stating that they would cancel my PPI from now, but that I was not entitled to claim any back payments, as this was not compulsary. When I took out the catalogue and account, it was definitely compulsary.

 

What should I do next? Who do I complain to?

 

Any help you can provide would be greatly appreciated.

[dx100uk]

keep going

write back stating it is NOT compulsory & that they should of asked some very basic questions anyway, like have you already got salary protection ins etc etc.

 

it is reclaimable! and with compounded cont int!

 

stick by what is said in the PPI letter you sent and your deadline.

 

def case of mid-selling

 

dx100uk

[reidnet]

Do you have a copy of the original Agreement ? , If not it may be worth trying to get hold of a copy, just to see what is in the terms and conditions of the agreement

 

Ian