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[runtothehills]

Hi,

 

Looking for a bit of advice on what to do next. I bought my husband a camera stabilising bag from thedoghouse.co.uk for Christmas, but it wasn't suitable for his camera. The item was received without any paperwork invoice/returns slip.

 

I emailed their customer services three times asking for a returns slip but they did not respond. I eventually got through via the phone and was advised to just return with a letter confirming details. I sent the item back via recorded delivery and it was signed for on the 22nd of January. I did a chase up phone call after a week just to see if it was being processed to be told it hadn't even been booked as a return into the system. I now can't even get in touch via any means and have left countless messages on their answer machine. I even left a message via the feedback system on their site - to no avail.

 

I sent a recorded letter which was signed for on the 12th of Feb reminding them of the expected refund and asking for a response within 7 days of the letter being sent and I still haven't had any joy.

 

Can anyone please suggest the next stage?

 

Thanks

[buzby]

How did you pay? If by plastic you may be able to reverse the transaction.