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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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where does he stand?


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My brother in law had a student account, which HBoS saw fit to furnish with a £1,000 overdraft and credit card. He has since left college and is claiming benefits, but the bank strip his account of whatever funds are placed into the account. I was wondering about the legality of this practice and as such, where he stands in regard to claiing any of this money back

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Could your brother in law not open another account with a different bank, and have his benefits paid into that.

 

That way your brother in law would have monies to live on and he could also then pay something into the HBos account to reduce the outstanding balance without leaving himself financially short, but keeping HBos happy at the same time.

 

Hope this helps.

 

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he has opened an account with RBS, but as yet hasn't had the opportunity to visit the D.S.S to arrange the change of account details as he suffers from back pains and can't always get out and about, the question was though, where does he stand on getting at least a portion of the monies back

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the question was though, where does he stand on getting at least a portion of the monies back

 

you were not overly explicit in your description of the situation.. but I assume that when you say "the bank strips his account of whatever funds are placed into the account" that HBOs have removed the overdraft facility?

 

I presume that this may be related tothe fact that he is nolonger studying or does not fulfil the bank's criteria with regards a student overdraft facility any longer?

 

Either way, legally it is within the bank's terms and conditions to withdraw overdrafts or other lending facilities upon demand. I am confident that they will have notified him of any change to his account status in line with their TnC's.

 

The monies you refer to are his indeed, but if he has not adjusted his banking arrangements in light of the fact that he no longer has an overdraft facility with HBOS then I'm afraid the onus of responsibility lies with him. Not HBOS. The bank will naturally reatin any funds that are paid into the account until it is back within the agreed limit.

 

In practical terms, your son needs to either review the situation with HBOS and come to an arrangement whereby they pu a temporary limit onto the account and reduce it in a payment plan. Failing this he must get his DSS paid into another account if he wishes to access it.

 

Bear in mind,that if he does the latter he will still have to communicate with HBOS and negotiate repayment terms on the debt outstanding. But obviously we want him, first and foremost to be able to access money? In direct answer to your question however, I cannot see any illegality in the practice of HBOs at this time. You can take steps however to make the situation more manageable.

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...and if the bank charged him any penalties he can ask for those back, but probably best he moves to new bank first so they can't take his benefits....

25/06/08 - NatWest - Prelim letter

09/03/06 - Halifax - Settled 27/4

22/03/06 - Capital One - Settled 24/6

17/04/06 - Nationwide - Settled 8/9

 

 

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  • 12 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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