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Nordic v MBNA (x2)


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Claiming on two credit card accounts. Sent DPA request. They did not send copies of my statements but just a list of charges I had incurred on both accounts. According to the letter they attempted to contact me by phone to confirm what I wanted but as they couldn't get hold of me the sent just a list of charges and credited the ten pounds from the original DPA request to one of my cards. They also said that "If there have been any transactions on your account as a result of manual intervention, they will be included on the enclosed statement information." Well I can see "Late fee charge", "Overlimit fee charge", "Late fee adjustment" and a " Non sufficient funds fee charge" but nothing about manual intervention. Or am I missing something somewhere?

Halifax: Data Protection Act letter sent 20/03/06, Request for charges refund sent 20/05/06, LBA sent 08/06/06, MCOL completed 03/07/06, Claim no 6QZ43444 date of service 07/07/06. Claim for £1665.

STILL WAITING!!

MBNA (two cards): DPA letter sent 21/03/06. Request for charges sent 05/07/05, LBA sent 20/07/06.

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You almost certainly are not missing anything as there almost certainly has not been any manual intervention. Probably a lie about them trying to call you. Just stick to the procedures on this website and you will be fine !

 

Best of luck and keep us updated !

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This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

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Halifax: Data Protection Act letter sent 20/03/06, Request for charges refund sent 20/05/06, LBA sent 08/06/06, MCOL completed 03/07/06, Claim no 6QZ43444 date of service 07/07/06. Claim for £1665.

STILL WAITING!!

MBNA (two cards): DPA letter sent 21/03/06. Request for charges sent 05/07/05, LBA sent 20/07/06.

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