rightfullymine v Nationwide

[pmhcfc]

can you please help, my husband had two bank accounts both with nationwide - flex and cash builder (neither had loads of money in). in the flex acc. he was in his £200 overdraft and obviously collecting charges, they wanted to stop his overdraft and reduced the overdraft amount by £50 each month. this obviously gained more charges. we were out shopping and wanted to get some money out of his cashbuilder the machine swallowed his card. he went into the bank and they advised him they had done this to get the money to pay off the other account. the bank then closed the flex account..

what i need to know is can i still claim back all the charges?? only one problem as this was almost 2 years ago i dont have the account number for the flex account.. during the identity thieft panic i shredded every thing, that was before i learnt about claiming back charges. will i be able to ask them for the account number? do i write a polite letter or tell them of my intentions? if they know what i am going to do will they not hold back the information? :-?

thanking you for any advice you can give me

 

Hi...Yes you can claim back the charges and it doesn't matter if you don't have the account number...What you need to do is send a SAR to nationwide for both accounts. Give them all the details they'll need, i.e. Name + Address you were at when you had the account (if different from now), his DOB and you might want to add something like his driving licence. Send with SAE as well...I would personally phone Nationwide first to ask them what they would require you to send, which would enable them to find the details they want. Don't let them fob you off at this stage...If you need to know anything else, just ask