STUDIO aarrrgghh!!!

[annmarie18676]

'Sorry, think I posted in the wrong place please feel free to move!!! lol'

 

Can anyone gimme any hints on how to deal with this one?? lol :

 

Before Christmas I ordered a Christmas tree from Studio the total came to just over £30.00. I received the tree and the delivery note said I would receive a statement within the nex few days. This never arrived! I phoned the customer service (if you can call them that!) 4 times (0870 number) and each time was told they would send it out. In the mean time I paid the full amount over the phone anyway just to get it out of the way then the statement arrived! Because I had made a 'late payment' I had been charged £20.00 plus a service charge!!!!! I have now had 4 statement (nice red ones may I add!!) saying I now owe them £64.46!! This is all from an outstanding balance of £0.00!!!!! Hows that work?????????? What do I do now? Its COMPLETELY made up of THEIR charges!

[dori2o]

Have you phoned them about this. They should have a note concerning your previous call when you advised that you had not received the statement. Also, you could advise that you made a payment despite not having the statement. Plus, the customer service advisor should have informed you what the due date was for payment.

 

If they refuse to listen then go down the reclaiming route, obviously the reclaimed charges wil just cancel out the charges on the statement, so leaving you with a nil balance.

[soldier girl]

Hello

I had same problem with them making £20 charges. I wrote a letter saying I was unwilling to pay these charges as they were unlawful and that if they did not repay them I would take the matter further. I received the full amount of charges back within a week (£100.00 worth) These were charges they had made in previous years. Over the Christmas period I was late by three days in sending a payment to them, again they charged the £20.00 and again I wrote to them (recorded Del) refusing to pay. They made an immediate refund.

Hope this helps

SG x