wycombemariner V Yorkshire bank ***WON***

[wycombemariner]

Recieved my 6 years worth of statmnets yesterday, gonna start the trwawl through them tonight, with highlighter pen ready.

 

Just had to call bank to say that there is Mar 2000 - through to - Oct 2001 Missing as well as Statement for April 2003 - was assured these would be with me in 5 working days. Reminded them that next wednesday is the 40 day limit and intrst will be claimed/charged if i don't have complete set of statments in my hand by close of business Wed 10th May

[pjdudley69]

Good luck, and keep us all posted

[trundlecat]

Good luck with it! Yorkshire bank are going to be hit by quite a few claims all at the same time.... shame lol

[wycombemariner]

Claim Letter handed in today to branch manager

 

My current account = £1990

Joint account + £160

 

Yorkshire bank, you have 14 days to sort it out!

[wycombemariner]

Well tomorrow is they're 14 days done with so they'd better get on the case sharpish!

 

Been told that its the branch manager dealing with it, who aboslutly hates me due to the amount of complaints i've made about her attitude and customer service, oh well if she makes life difficult then its an extra 8% intrest i suppose!

 

 

Que Sara sara whatever will be will be, we're going to cardiff que sara sara

[wycombemariner]

Right letter arrived today from branch manager stating that:

 

Charges were in accordance with terms & Conditions

 

I knew the terms and conditions of using the account and that

 

Therefore the charges stand and they will not be refunded.

 

Do i send another letter giving a further 7 days to pay? Or go straight to court? if i send a letter what do i say?

 

Sorry i know they're in the libary but i'm having trouble finding what to do if they point blank refuse a refund

[wycombemariner]

Have recieved 6 years statments after paying £10 - then sent letter stating amount of charges owed to me, and gave 14 days for a refund:

 

 

A letter arrived today from branch manager stating that:

 

Charges were in accordance with terms & Conditions

 

I knew the terms and conditions of using the account and that therefore the charges stand and they will not be refunded.

 

Do i send another letter giving a further 7 days to pay (I did say i would do this if they didn't respond satisfactorily within the first 14 day limit)?

 

if i send a letter what do i say?

 

Or go straight to court?

 

Sorry i know they're in the libary but i'm having trouble finding what to do if they point blank refuse a refund

[Guest Lueeze]

Hi,

 

You sound like you have not read all the FAQ's yet, you need to go back and take a look as these questions are answered there.

 

In short wait 14 days until the prelim is up then send the LBA and wait anotehr 14 days!

[wycombemariner]

I have looked in FAQ's, thats why i stated i'd looked in the libary but can't find the answer, sorry if it wasn't clear, my fault!

 

anyway. They have refused to pay me a refund after taking the full 14 days to get back to me. I said in the letter asking for refund

 

"If you do not respond or you do not respond positively within this time period, I shall send you a letter before action giving you a further 7 days in which to reflect. "

 

 

what i want to know is what do i say in this next letter that gives them a further 7 days? please?

[dan-rides-bikes]

forget about the branch manager

 

send your initial approach for repayment to

 

Yorkshire Bank

c/o Clydesdale Bank Customer Relations

3 Vincent Place

Glasgow

G1 2HL

[trundlecat]

Right letter arrived today from branch manager stating that:

 

Charges were in accordance with terms & Conditions

 

I knew the terms and conditions of using the account and that

 

Therefore the charges stand and they will not be refunded.

 

Do i send another letter giving a further 7 days to pay? Or go straight to court? if i send a letter what do i say?

 

Sorry i know they're in the libary but i'm having trouble finding what to do if they point blank refuse a refund

 

Calm down hun, it's not a prob.

 

You have to give them another chance before taking them to court even if they refuse point blank your 1st request (says so at the bottom of your 1st letter right? "If you do not respond or you do not respond positively within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect").

 

You're at exactly the same stage as me & I'm just about to go & get the 2nd letter now from the library. If you PM me your email addy I'll send you the letter template in word format.

[wycombemariner]

ok - have given them a further 7 days to pay the refund. That letter was handed to banch manager yesterday.

 

Today i sent a copy of ALL correspondance between me and branch manager, to neil McKirdy at Headoffice. he now has 7 days to get back to me offering full refund, otherwise i file a claim!

[wycombemariner]

Neil McKirdy has replied to my last letter:

 

Basically they ignore my use of the words unlawful, and decided that i'm only speaking about one charge form 2004.

 

They've basically ignored every thing i've said, and have told me at the end of the letter that this matter is now closed as far as the bank is concerned!

 

Just called them and they can't acknowledge that thye've ignored my points, so I have informed tham that I will be submitting a claim to the small claims court this week without fail

[caro]

YB are going to be busy with court claims this week. Good luck.

[dan-rides-bikes]

watching this with interest

[wycombemariner]

Right then, due to circumstances beyond my control i've had to wait a couple of weeks before filing my claim with the courts.

 

Gonna be doing that this week.

 

Anyone near High Wycombe Bucks, that has already got this far and could help with the court forms?

[wycombemariner]

Paid my £120 court fee yesterday. Recieved Court papers through post today saying that notice will be served today (classed as tomorrow) for the courts sake?). So now, i sit back and wait!

 

Claiming £2575 including court fee's and interest

[dan-rides-bikes]

they have from 14 days of it being deemed served to acknowlegde - it should state the actual date on your court papers

[caro]

Get ready for a laugh if the response is anything like mine.

[norvernrob]

Mine was acknowledged the day after it was served (10/07) but I haven't received YB's defence yet - how long did it take for the ones that have had a defence? Trunny, PJ?

 

They aren't treating every claim the same, they didn't even acknowledge Dans claim! Maybe it slipped through the net with the sudden influx of cases, don't you feel sorry for them - NOT!!

[pjdudley69]

I took my claim form into the court on 25/5, the claim was issued 2/6, sent to bank 6/6 and was deemed as served on 8/6, I received their defence 30/6 and got the Allocation Questionnaire through about the 8/7. I suppose it gives you a rough idea of timescales, but they all seem to have varied slightly on the response time.

[s k shaw]

Hi Pudsey

 

I'm just about to embark on my second letter quoting the amount I'm claiming, together with a breakdown of how I arrived at the claim figure. I am somewhat apprehensive about this whole thing but I'm going to go through with it, hopefully with support from some of you who have already been down this route.

Have you been successful cos I note that your last message was back in March?

[wycombemariner]

Get ready for a laugh if the response is anything like mine.

 

 

Ooh what did they ssay to you then?

[caro]

http://www.consumeractiongroup.co.uk/forum/showpost.php?p=139744&postcount=41

[wycombemariner]

ha what an absolute joke!

 

How do they manage to run a business these people?