Issues with Sofa from Barker & Stonehouse

[Ajr3773]

Purchased a sofa in a clearance sale two weeks ago. Condition report issued at time of sale advised as excellent condition, no damage. 
 

Sofa was delivered this week with damage to the arm (small tear) estimated to cost £400 to repair if fabric can be matched. Worse still, it arrived having had the fabric swatch and fire safety label cut out. Not the cardboard tag you normally get, but the label that is sewn into the front edge of the sofa inclusive of the batch number. 
 

Driver advised it should never have left the warehouse. Barker and Stonehouse CS are advising it’s clearly come off in transit and they can send new ones in the post. 
 

Despite arguing with them, that’s it’s not the triangular cardboard tag I’m talking about, but the sewn in label, they are insisting it was there at time of sale. They can’t guarantee this. 
 

They now want to send out Homserve to inspect and prince a damage report for the arm before deciding on next steps but in regards the missing fire label, they’re now asking me what I want to happen next. 
 

To further complicate matters, we also purchased a matching chair that had a 2 Inch split in the fabric on the face of the arm, where it meets the leg. We were fully aware of this at POS and had no issues with this.
 

This one turned up with missing cushions, despite us taking images at time of sale showing it complete with cushions. 

if the sofa needs to go back, I’ve been advised it’s highly unlikely I’ll get a replacement that is a colour match, especially as the label is missing with the batch number. 
 

They keep stating they’re aware of the Fire & Furniture regulations but my question is, should this have been sold if not advised. Secondly, let’s say the labels were cut out post sale, should QA have allowed this to leave the warehouse? Their own drivers say not! 
 

The total estimate to repair the damage if I was to arrange myself is £500, but then I’m missing cushions, that they don’t know they can find and ensure they are forwarded. 
 

Homeserve will produce a damage report and I dare say offer proposals for repair as well as potentially repairing at a cost to Barker & Stonehouse but then I’m still left with an issue of having no fire label and the possibility of no cushions. 
 

I’ve had 2 exchanges with CS and they are proofing difficult to say the least. It’s as though they’ve shifted furniture they knew they’d struggle to sell if advertised correctly. 
 

 

[Ajr3773]

Thanks @BankFodder. 
Both were purchased from their showroom 2 weeks ago this Sunday. Paid for on Credit Card and yes bolster cushions are missing from chair. 

[Ajr3773]

@BankFodder Letter has now gone off to them exercising my rights per above. I await their response. Thank you.