Go skippy cancelled my insurance

[unclebulgaria67]

Go Skippy have a poor reputation for customer service and should be avoided.

When the policy was arranged, it is standard for the Insurers to go through process of checking the information and when they asked for the additional drivers licence summary, they would have allowed 14 days for this to be provided or they would cancel the policy.  

Whilst some Insurers might have allowed some time in addition to the 14 days, Go Skippy are not a customer focused business that would have done this, as they would no doubt be thinking that they would make more money by sticking to the 14 days and then cancelling.  And they will pass the £145 cancellation fee if not paid to a debt collection company to write to you chasing for payment.

Answering your question, yes it is legal.  When you signed up to the Insurance contract, you agreed to provide any information to Go Skippy within the time limits advised.

If you are not happy, then submit a complaint to Go Skippy and advise that you want to refer the complaint to the FOS, so can they issue their final response as soon as possible.  Whilst your complaint is ongoing, Go Skippy should put chasing the debt on hold.

[unclebulgaria67]

Submit a complaint to Go Skippy as advised above. That is your next step.

Because Go Skippy would have to pay a fee to the FOS, if you continued the complaint to the FOS, you may find that Go Skippy will reduce or remove the cancellation fee.