Robert Dyas missing parts in gym equipment order ..debit card dispute & return of item..

[dx100uk]

you tell the supplier to send you a prepaid returns label if they want it back.

[dx100uk]

not your problem...as long as you reported this within 14 days of you physically having it....

if they want it back they have to arrange collection at their cost, else you'll start charging daily storage fees...

check their T&c's... what do they state about returns...??

[dx100uk]

urm..be careful..thats not necessarily true..

 

dx

[dx100uk]

36 minutes ago, Salford lass said:

It was a debit card dispute and was raised on 28th June ,the money was returned to my accounts immediately and the bank didn’t advise about returning the item

as they wont, not their bag.

 

dx

 

[dx100uk]

depending where you got the item from some company's have a clause in their returns policy advising you that you must keep the item safe until they can arrange collection and that the item remains the property of the said company until it is returned, (potentially meaning they could take legal action if you unlawfully dispose of the their goods.)

i already advised earlier what you needed to do...

On 26/06/2023 at 02:01, dx100uk said:

if they want it back they have to arrange collection at their cost, else you'll start charging daily storage fees...

check their T&c's... what do they state about returns...??

and 

On 26/06/2023 at 14:14, theberengersniper said:

If you end up getting your money back, either via the bank or via the vendor, you're not entitled to keep or dispose of their property on your own initiative. You may open yourself up to a claim of unjust enrichment if you do that.

If you're going to take that approach, I would advise them in writing at their head office, recorded delivery, giving all relevant details to help them identify you and your order, that you will consider the item abandoned and subject to disposal if they do not make contact with you to make arrangements for collection within 14 days, and I would count that 14 days from the point at which you can confirm the letter is received by their head office.

Frustrating as it is, I wouldn't say you can realistically try to hold them to a timeline you already know they won't meet.

so you need to WRITE to them stating that from date xxx you will be charging them £ per day storage costs until collected.

[dx100uk]

just type gentleman no need to keep hitting quote.

this item is worth several £100's

the bank cant decide nor make comment upon if a consumer can dispose of it.

the goods remain the property of the retailer, however they are in the safe hands of the consumer, whom has no right to dispose of them without written permission for something of that value.

you need to write as i've advised twice now to the retailer stating from XX date you will be charging £xx per week or day for storage costs.

dx

[dx100uk]

but not with any incentive to get a move on...re charging storage costs?, which you are entitled to charge.

 

[dx100uk]

On 26/06/2023 at 02:01, dx100uk said:

if they want it back they have to arrange collection at their cost, else you'll start charging daily storage fees...

over a month ago.

dx

[dx100uk]

you can't.

dx

[dx100uk]

17 hours ago, Salford lass said:

After this date I will consider this item to have been abandoned and I myself will arrange it's disposal