InPost/City Sprint - lost parcel

[ejordan68]

Apologies for my ignorance, I've read some posts but would be very grateful if someone could outline the steps involved in making a complaint. 

 

I used InPost to send a large box to my daughter - this contained valuable clothing but no receipts unfortunately because they are vintage/heirloom items.

 

What my daughter received was a small soft package containing a kids toy.

 

InPost have now admitted there is no chance of retrieving the box and have offered just £20 compensation because the 'service I purchased has no insurance cover' (not that there was any option to purchase such insurance during the purchasing of the postage).

 

 

What do I do next, i.e. do I reject the £20 and move to a formal complaint?

If so, are there any templates for this?

 

Does the fact that I don't have receipts for many of the items invalidate any potential claim?

 

Many thanks to anyone who can help.

[BankFodder]

Please will you be careful to space and punctuate your posts correctly.
It is very difficult to read blocks of text on the small screen – especially telephones.

Can you give us details of when this happened, how with the item's declared? What value was given and was that the correctly declared value?

Was this a UK consignment?

In addition to dealing with these questions you should start off by reading as many of the stories on this sub- forum as you can handle over the next couple of days. This means lots of them. Although most of the stories deal with EVRi, the rules are basically all the same.

 

[ejordan68]

Hi, this has all happened over the past four weeks.

 

It is a UK consignment. 

 

There was no option upon purchase to declare the items, or the value of those items (see https://inpost.co.uk/send/)

 

Thank you for your input.

[BankFodder]

It seems a bit strange that they don't ask for any valuation and they don't offer any enhanced compensation scheme – even though that would be unenforceable.

What do you say is the value of your lost items?
Please can you list out at least the major items and their value.

Do you have any evidence of value?

Please can you post up the message you had saying that they wouldn't compensate you because there was no insurance. If they said this then surely somewhere there must be some insurance.

[ejordan68]

Value of the items is £1000 - they are various items of designer clothing that we have itemised in our dealings with InPost.

 

Here's the bit where they talk about insurance: 

 

"I can see that you have already confirmed the contents and value of the parcel (Clothing items worth around £1000), however, the service you've purchased has no insurance cover in the event of loss or damage caused meaning we can't offer the full value of your item."

[dx100uk]

the consumer has to pay an extra extra fee, so that if the courier company lose it, or steal the contents, only THEN would they reimburse the consumer in full... 

 

dx

 

[BankFodder]

Okay. That's fine to the extent that they acknowledge that there was a valuation.

You may be required to verify the value to some extent so a list of the items would be a good idea.

Please can you post up a PDF of the items – tabulated against their values. And totalled

[ejordan68]

PDF attached of items

items.pdf

[dx100uk]

who was the courier here??

 

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clickme^^

[ejordan68]

It was InPost using those lockers at a local petrol station.

 

Clearly the courier fancied the box for himself and switched to the worthless item my daughter received - it’s just so frustrating that they can get away with this!

[dx100uk]

inpost are not the people that collect/deliver parcels to/from the inpost cabinets.

 

who was the courier that might have switched / stolen the contents?

 

dx

 

[ejordan68]

Ah sorry didn't realise they weren't the couriers also, I will try to find that out

[dx100uk]

1 hour ago, dx100uk said:

who was the courier here??

 

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so you didnt read the above threads then.......

[ejordan68]

I checked with my partner who has done some of the phone calls - she was told the courier was City Sprint which doesn’t match what’s in some of the threads but still feasible I guess?

 

Presumably though my contract is solely with InPost though?