Evri via packlink

[morgyman]

Hello everybody, 

 

On the 19th August I sold a complete hot water tap on eBay. 

 

Buyer paid me and sent it via evri/packlink 

 

I need to start the ball rolling on a money claim online just not sure what I have to do first. 

 

Do I need to send them a letter of complaint and wait a specified amount of time before I do go on the money claim system or as it's under the consumer rights act can I just go straight onto the mcol system? 

 

After two days of my parcel being sent it was posted on the eBay packlink thread as damaged they have them lost the parcel which was worth £550 brand new but I sold it £350 for the amount I sold on eBay. 

 

The tap was brand spanking new quettle and tank so to replace it would cost £550 or do u just have grounds to claim the £350? 

 

I didn't go through with the extra insurance which it seems via these forums isn't enforceable anyway. 

 

Some help with how I start my claim would be much appreciated. 

 

Kind regards Mark 

[dx100uk]

evri are your target

complaint letter

letter of claim

court claim.

 

there are 100's of evri claimform threads here to follow.

use our enhanced google searchbox.

you can only claim for the value you sold it for.

dx

 

[morgyman]

Thanks DX I Will get this sorted tonight with my complain letter 

Edited September 24, 2022 by dx100uk
unnecessary previous post quote removed

[BankFodder]

If you manage to do it tonight, then frankly you are going too fast .

You Need to start reading very thoroughly the stories on the sub forum and also the guidance.

Use the link at EVRi to start understanding the principles .

You read hard then you might be ready to get started in about 2 days.

 

 

 

[morgyman]

Hi Fodder, thanks for the comment I will make sure I take a bit more time to read the forums more closely. 

 

Will be back with my draft on here and let you peeps see if it's ok. 

 

Cheers Mark 

Edited September 24, 2022 by dx100uk
unnecessary previous post quote removed

[dx100uk]

The address is in most recent evri threads but let the experts check that le too.

 

Dx

[Madhatter007]

You have your personal info in the letter @morgyman

[morgyman]

Not too fused mate but will remove when I'm back from work. Need to know if it's ok any idea? 

[FTMDave]

Your letter looked great to me - when it was there.

 

Best to redact and upload again though so others can have a butcher's.

[dx100uk]

Had hide both your posts with uploads.

 

please , even though you dont care, put your details up nor ref number either in the letter here or its file name.

 

You risk the sites existence under GRPR rules.

 

DX

[morgyman]

ok dx wasn't aware of that apologies ive removed all specific information now, really need some help to see if this is ok so i can send it please anyone?

Hermes Formal Letter of Complaint Mark Morgan 2.pdf

[FTMDave]

Looks good to me.

 

Couple of typos, "returned" (line 2), "could have possibly salvaged" (line 8).

 

Weekends are a bit quiet here, maybe better to see if there are other comments tomorrow and then send it on Tuesday.  Get a free Certificate of Posting from the post office.

 

You know they won't play ball, right?  In a fortnight it'll be a Letter of Claim and then after another fortnight a county court claim. 

[morgyman]

On 28/09/2022 at 18:40, morgyman said:

 

 

 

Thanks for the comments FTM Dave will leave it till tomorrow and see if any further changes and get it edited and posted 

[morgyman]

On 02/10/2022 at 13:28, FTMDave said:

Looks good to me.

 

Couple of typos, "returned" (line 2), "could have possibly salvaged" (line 8).

 

Weekends are a bit quiet here, maybe better to see if there are other comments tomorrow and then send it on Tuesday.  Get a free Certificate of Posting from the post office.

 

You know they won't play ball, right?  In a fortnight it'll be a Letter of Claim and then after another fortnight a county court claim. 

Yes I'm aware they probably won't even reply to me yet all part of the process I will hopefully get my £ back