Yes I'm aware they probably won't even reply to me yet all part of the process I will hopefully get my £ back

Thanks for the comments FTM Dave will leave it till tomorrow and see if any further changes and get it edited and posted

ok dx wasn't aware of that apologies ive removed all specific information now, really need some help to see if this is ok so i can send it please anyone? Hermes Formal Letter of Complaint Mark Morgan 2.pdf

Not too fused mate but will remove when I'm back from work. Need to know if it's ok any idea?

Hi Fodder, thanks for the comment I will make sure I take a bit more time to read the forums more closely. Will be back with my draft on here and let you peeps see if it's ok. Cheers Mark

Thanks DX I Will get this sorted tonight with my complain letter

Hello everybody, On the 19th August I sold a complete hot water tap on eBay. Buyer paid me and sent it via evri/packlink I need to start the ball rolling on a money claim online just not sure what I have to do first. Do I need to send them a letter of complaint and wait a specified amount of time before I do go on the money claim system or as it's under the consumer rights act can I just go straight onto the mcol system? After two days of my parcel being sent it was posted on the eBay packlink thread as damaged they have them lost the parcel which was worth £550 brand new but I sold it £350 for the amount I sold on eBay. The tap was brand spanking new quettle and tank so to replace it would cost £550 or do u just have grounds to claim the £350? I didn't go through with the extra insurance which it seems via these forums isn't enforceable anyway. Some help with how I start my claim would be much appreciated. Kind regards Mark