Carphone Warehouse took £1422.09 out of my husbands account in error and have still not refunded it

[ReggieCFW]

I have an ongoing complaint with Currys/Carphone warehouse.

 

Carphone Warehouse have taken money from my husbands account for 2yrs for a contract from June 2020 that doesn't exist. Despite confirming this was their error and they owe him £1422.09 the funds have still not been received since we spoke to them in June 2022. They never return calls despite multiple promises.

 

The situation is extremely stressful due to the number of calls we have had to make, lack of any call backs when promised and the amount of money they have taken in error from us and appear to be holding onto.

 

DO NOT do business with this company as when they make an error it is impossible to get this resolved, even when they confirm they have taken funds without your consent and in error

 

. If anyone can help us with this please let us know

 

. So far we have emailed their admin team at email address enquiry@cpwplc.com (provided to us by them) and called multiple times on 0370 111 6565 to chase up the complaint,

 

but after initial discussions with the complaints team, and confirmation the funds would definitely be returned by 18th August 2022, no one has called us back and no funds have been received.

Edited August 30, 2022 by dx100uk
Spacing

[dx100uk]

Why are you wasting time on CFW at all?

 

Go speak to your bank and do a direct debit guarantee reclaim - which is your legal right.

 

Dx

[ReggieCFW]

Hi, I enquired about that but as we had to cancel the DD the bank said they were unable to help?

 

[dx100uk]

BS!

 

if money was taken by a DD for a non existent account it must be refunded.

 

when did you cancel the dd.

when were these sums taken?

 

Dx

[ReggieCFW]

Im trying the bank again now, fingers crossed. Thanks.

 

 

They have agreed to try but explained the request may be rejected. When my husband gets in we'll start the process and update later on what happens. We have got complaints numbers from Carphone Warehouse and Vodafone so hopefully this will help. Thanks again.

[dx100uk]

forget everyone else, they couldn't careless.

do a DD guarantee

they have agreed to try its a MUST refund...its your LEGAL RIGHT

go read the DD guarantee!!

 

and answer my questions please!

 

[ReggieCFW]

Thanks dx100uk, we have done this now. Now we'll wait and see. We've also had a reply by emailing the CEO which was a suggestion from another complainant and this has also generated a reply straight away. Thanks again for your help.

[dx100uk]

4 hours ago, dx100uk said:

 

when did you cancel the dd.

when were these sums taken?

 

Dx