Barclays no DPA response

[Candice]

Hi folks,

 

I'm chasing Barclays for DPA disclosure for my OH. I wrote the letter to them some 2 months ago and close to the deadline I sent another letter saying the dealine had almost expired. Still no statements have turned up.

 

They did say they were sent to the local branch but when going to the branch, they had not arrived apparently.

 

What to do next? The deadline has expired and no written response has been received from them?

 

Cheers folks

[jonni2bad]

Just to confirm - did you write to them by post or email, and did you include the £10 fee?

[Candice]

Post, and did ask them to take the fee out of the account.

[jonni2bad]

I would suggest that you now make a formal complaint to the Information Commissioner's Office (the department responsible for DPAs) adviing non-compliance with your valid request.

 

Also state that you reminded them.

 

You may wish to cc the bank... but that is your choice.

 

Please keep us updated....

[JamesBooker]

If you phone the regular customer services number you can make the DPA request over the phone. That seemed to work fine for me, I had my statements back within the week. Good luck

[Candice]

Hi folks,

 

I'm starting a new claim against Barclays for my OH. The statements finally arrived in 2 huge envelopes, I was quite frankly stunned by the wad of paper, there's a lot more than I was expecting lol. The text on them is also pretty small which isn't great, but thats not my main problem.

 

Basically as they're not my statements and I don't bank at Barclays, I don't know what all the codes mean and what I should be looking for.

 

The most common seem to be ATM, BCC, TRF, DDR and STO. I guess these are cash withdrawls, barclaycard uses, bank transfers, direct debits and standing orders respectively. But I have to be blunt and say I'm at a loss what I should be looking for, it's so unclear with Barclays unfortunately

 

Any help on the codes or details I should keep my eye out for would be most welcomely received.

 

Cheers,

Candice

[Marian Burnip]

I know what you mean. I am going through my old Barclays statements and have come across one that is A/C Control Fee. I rang their Telephone Call Centre and spoke to two different people and they don't know what it is either! Say that it is because they are old statements (back from 2003, hardly that old). I am guessing this means Account Control Fee, but what on earth is that. There are so many other charges on these statements that I really can see what else this can be.

[meggiemoo_d]

Hi,

Did you have to pay for your statements or did you get them after your DPA letter?

 

Thanks

 

Ellen

[Marian Burnip]

Hi Ellen

 

Fortunately I am self employed so I already had them. There are so many vague charges it is a bit of a nightmare.

 

In my experience you have to pay to have statements resent. I think some banks have a set charge for however many it is you want. ie. doesn't matter if it's one or twenty you still pay the same price (I had to do this with another bank cost about £25.00). Do you still bank with Barclays - should be easy if you do. If not I would give them a ring (found a number eventually on their website). Speak to customer services and get those statements sent out. Say that you need them for tax purposes or something - may be more inclined to help if they don't know the truth!

 

All the best

Marian

[Candice]

The statements arrived after a DPA request and letter of complaint that the 40-day deadline expired.

 

The "statements" themselves are A4 portrait printouts with a small monospaced font. The column headings are DETAILS, PAYMENTS, RECEIPTS, DATE, STATEMENT BALANCE and CLRD FOR INTEREST.

 

The many sheets are naturally in ascending chronological order and throught them are dashed horizontal lines indicating a statement has been produced, to enable you to correspond this data with actual normal statements that have been sent in order to locate on which statement the transaction is.

 

I'm still in the dark as to what I'm looking for. In the DETAILS column, right-aligned in a 3 character code, I am focusing on looking for these to start with as the RBS (my previous experience in doing this) quite blatantly list theirs as CHG. No such luck for Barclays so please, if anybody knows what to look for please gimme a hand.

 

Cheers,

Candice

[Marian Burnip]

Dear Candice

 

They don't make it easy do they!

 

I had a business account so may be different.

 

I have all sorts of obscure charges like I mentioned before A/C Control Fee etc.

 

But on my statements unpaid direct debits are listed as unpaids @ £30 etc.

 

Have you tried looking on the back for a break down of codes. Or their website. They have an obligation to make these statements clear.

 

Marian

[Candice]

Yeah I looked everywhere, they have no key or index as to what they mean and as they aren't like standard statements their website isn't being too helpful

[Marian Burnip]

Candice

 

Surely this is against the law?

 

They must provide detailed and clearly explained statements. Or if they use codes you should be able to find them quickly and hassle free.

 

I would ring their customer services and express your feelings, demand some clearer explanations.

 

I will be back onto them again tomorrow re the A/C Control Fee (whatever this is, every charge you can possibly think of is covered in these statements so have no idea what this is)

 

Marian

[Robertxc]

If your information came as part of a DPA request then there should be a section somewhere which clearly explains all the codes. The Dat Protection Act is very clear that information has to be provided in an intelligable format, and all codes and shorthand must be explained.

[Andy999]

When I worked at Barclays, on "internal" documents most charges were shown as COM (Commission). They may also be shown as ADV which means the charge was applied manually and not automatically.

 

Note this refers to Personal Accounts - I'm not sure how business banking produce their statments, because obviously those customers get more charges (for services they've used as well as penelties). But if you see COM, then that's a charge.

[Rooster-UK]

Look for "UNPAIDS OUT......I @ £xx

Look for "UNAUTH O/D FEE....£xx

Look for "PAID REFERRAL....1 @ £xx

 

These are the main ones.

[Candice]

Thanks for that folks, I found a few of the "unpaid @ £10" one's, £200 alone in those :-\

 

Cheers for the tips I'll go through and recheck

[Candice]

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

[Candice]

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group