Problem with Yell and Moorcroft and Moonfruit for non-existent debt - June 2022, new scam? !

[jodie k]

Hi guys,

I just wondered if anyone has had this problem, and also to mark it up in case anyone else encounters it this month.

 

Out of the blue I got a debt recovery letter from Moorcroft, saying they were acting for Yell and I owed £146 

 

I never had any contract with Yell so I couldn't understand what it could  be.

 

I rang Yell and they said a few years ago i had some websites with Webeden which had expired long ago.

 

However Webeden had sold their web page creation team to a company called Moonfruit and Moonfruit had migrated my old websites

to a new hosting by Wix. Moonfruit were then taken over by Yell!

 

Apparently  I never paid the migration fee to Moonfruit and now Yell was chasing me for that debt via Moorcroft Debt Recovery!

 

The whole thing was nonsense to me, as I did have old websites with Webeden, but they were not in use, with no active domain names and

I wasn't interested in having them migrated or paying for it!

 

When I spoke to Yell, they said I needed to check my account with them  on their online site! I said I didn't ever have an account with them!

 

They told me to reset a password and an account in my name mysteriously appeared on their site, but I never set it up!

 

I explained that I these old sites were out of date and I'd never seen them migrated. They refused to listen.

 

So I wrote to Webeden and explained that there must be some mistake. 

 

Meanwhile I spent a frustrating  2 or 3 hour online chat box with someone from Yell called Ayananya  or something similar, who accused me of all sorts of things

and wound me up saying I had to pay this debt.

 

If you're still reading, thank you for your patience.

 

So finally Webeden must have contacted Yell, and I got an email from Yell saying, they had made an error and they had written to Moorcroft to ask them to remove the debt.

 

I was very pleased about this and let it go.

 

However a week later, I remembered things I had read about these debts escalating etc, so I thought I'd just ring Moorcroft to make sure the matter was resolved.

 

It may not come as a surprise when Moorcroft said to me, they could not close my account! I had sent them a copy of the  email from Yell, telling me it was an error.

 

Moorcroft said they'd never heard from Yell, telling them to cancel the debt, even though Yell said they had told  them!!

 

And that is where it stands at the moment.

 

Moorcroft said they are querying it with Yell and waiting for  communication from them!

 

I was so angry to have all this hanging over me, for an invoice  that I never even knew about ; for a service i never saw and which isn't online anyway - Yell checked and I have no migration sites! 

 

What a scam.

 

I really don't know how Yell is allowed to continue, after all the scams i  have read about here and on Trustpilot?

 

Why have they not been shut down - it's unbelievable!

 

I shall continue trying to resolve this and get Moorcroft to finalise the matter as I don't like loose ends.

 

I hope this helps anyone that is going through the same scam and will remind people never ever to have anything to do with Yell, Moonfruit or similar companies!

 

thanks guys for reading all that!

[jodie k]

Thank you so much FTMDave for your reply.

 

I don't have a hamster but I could use it for my cat to shred! I hear what you're saying; I just don't like loose ends and I wanted Moorcroft to write to me to say they are no longer looking to chase the debt, but maybe as you say, it's just best to ignore it ,if I can let it go! thank you again for reading all that! best wishes

 

 

thank you dx100UK for your advice.

 

I was scared that Moorcroft could instruct bailiffs.

 

I'm not sure how all this works, but glad to have the reassurance.

 

What a horrible pair of companies yell and moorcroft are! I don't understand how they get away with these things..

 

. thanks again

[jodie k]

19 hours ago, dx100uk said:

please also update your own thread jodie.

Dear DX,

sorry, i find this site really confusing - I can't see which is my thread about this and where to put the replies etc.

sorry i didn't update mine.

It's not easy for me to work out what is what.

If the admin can move my replies to where they should be that is great,

too many boxes and no clear buttons for where to reply?

my mistake,

thanks