@AmazonUK refused to refund/resend missing item from the sealed parcel ***Resolved***

[dx100uk]

You dont need any reason to return any online purchase if you do so within 14 days. 

 

Dx

[dx100uk]

missing the point.

it doesn't matter what is wrong or not, missing or not

under your consumer rights ANY online order can simply be returned for no reason at all within 14 days of you receiving it  - there is no quibble involved.

they cannot refuse. end of that is your right under consumer law.

 

dx

 

[dx100uk]

as long as you have/did inform them in writing, within 14 days of the order being in your physical possession,  stating you want to return the whole order for a full refund - you nor they need any police report

 

having you for a fool.

 

if you merely informed them a part was missing, then up the wrong tree you be barking.

 

 

 

[dx100uk]

i quite understand

i have partaken in 100's of refunds via amazon.

 

Each item is a sep order in your orders list.

Just because some were all posted in the same box is to your advantage, you can reject the whole order within 30days as its not fit for purpose, something was missing. Are you within 30 days?.night be the way to escalate things.

 

i doubt if you paid by credit card you can do just the card as its under the section 75 limit, you could the whole lot though if push comes to shove.

 

In the past ive used action fraud, atleast you get a ref number. That's all amazon typically need

 

I never use chat nor the robot, just click on the relevant option under the item itself.

 

Its unusual for them to argue over an item that cost <£25, but its suspicious you made a video and went around social media trashing them...have you had issues before with them , is that why you made it, protecting yourself?

 

Some dates upon stages of this debacle would further help here too!

 

Dx