Virgin media and capital resolve

[REXPO]

Hi,

 

In December 2020/January 2021 I joined Virgin Media, after a month, for personal issues I had to move houses. I tried really hard to contact anyone from customer service to cancel the contract, however, after long waiting on their queues, no one would answer my calls. I gave up, and I just cancel my debit payment.

 

Now, after a long time ago, Capital resolve is contacting me every day by email and text messages saying that I must call them (and wait on their long queues) regarding the outstanding "amount" I have to pay due to Virgin Media.

 

 I already tried to call Capital resolve multiple times, however, as with Virgin Media, I get no response even after straying 40 minutes on the queue. I am not sure if there is anything I can do (I am working 9 to 5, and I have no time to stay for more than 1h on their queues).

 

I could maybe afford to pay the debt depending on the amount, however, I wonder if there is anything I could do to solve the problem without having to do the payment.

 

Many thanks,

Rexpo

 

 

 

[dx100uk]

a DCA is NOT A BAILIFF

and have 

ZERO legal powers on any debt - no matter what it's type.

 

ignore them

block all calls

report texts to spam 7726.

 

and NEVER EVER ring a DCA...they LIE.

 

dx

 

[BankFodder]

Also, read our customer services guide if you get involved in any phone calls with these people at all