Shell Energy Broadband early exit fee

[coast88]

Hi

I signed on line for Shell Energy broadband

 

, I didn't receive any confirmations email, was unable to log in online, couldn't get through to anyone on the phone so assumed the account wasn't live,

 

contacted my existing provider Vodaphone, they (2 feb)gave me a good deal and as I was able to speak to someone, so I stayed with them, during this phone call with Vodaphone I asked if I needed to contact Shell to say I didn't want to be with them, he said no we do it, we will contact them.

 

There was no communication from shell, I phoned again (15 feb) and managed to get through who said in fact my account was live and I now owed 330 pounds early exit fee, during this call it was discovered the email address they had on file was wrong which was why I hadn't received any emails from them. 

 

Vodafone are looking into the recorded phone call, where I was advised Vodafone will contact shell. Shell are insisting I am still responsible as entered into contract and contacted them outside o the cooling off period. (14 feb)

 

I dont have much money to pay this

Any advice Please as overwhelmed by this

Edited February 17, 2022 by dx100uk
added A few blank lines only..dx

[dx100uk]

Shell are wrong.

 

you signed up online, you cancelled within 14 days.

 

Dx