royal mail items not delivered.

[mamothd]

I bought 2 separate bulky items from Ebay.

They were sent by royal mail tracked.I am the recipient.

 

The signature on each item is "sp1" Apparently this is their code for 'nobody at home to receive".

 

If noone was home they should have left with a neighbour (they didn't do this) or returned to sender.

I believe they were left outside my door, where presumably thy were stolen. This is negligence.

 

All I know is I've paid for items I haven't received.I'm now in a vicious circle because royal mail say it's not their responsiliblty. Ebay are not interested as the items show as delivered.

I've contacted the sellers.One hasn't replied at all, and the other no longer has the postage receipt, so he can't claim for me. Why should he anyway? it's not his fault royal mail have acted negligently.

 

I've been reading it's very hard to sue royal mail... something about tort?

 

But i'm not prepared to let this stand.they have to take responsibility.

 

can someone please tell me exactly the correct name and address of Royal mail I need to sue.

This has become a matter of prinicple.

[dx100uk]

Did you instruct RM to deliver to neighbors on their website?

 

If not the default is leave outside if you entered no preference 

 

Dx