"Mailings are printed and sealed mechanically"

[martinwhite]

I complained to MBNA that I received a set of credit card cheques in the post where the envelope had not been sealed. Not "come open" - not sealed at all and the flap tucked inside the envelope.

 

It's taken ages for them to reply but I got a letter dated 7th April saying

 

"Mailings are printed and sealed mechanically......We're investigating with our printers who are testing the gluing machines to ensure that they are in order."

 

Is this any use to anyone? I can scan and email if required? PM please if of interest.

 

M

[NeilP]

Having used to run a Mailing House i have a bit of insight into these sort of things.... Indeed these mailings are all automated and there is the opportunity for the machines to not seal the envelope for a number of reasons - the water hopper running dry, two envelopes passing through one under the other (so only the top one is sealed) etc etc. There are usually failsafe mechanisms on these machines, and especially with the latter of these, the two envelopes will have been passed to one side, and then dealt with manually.

 

It sounds as though this may have happened, and instead of the envelope being sealed, the operator simply tucked the flap in and let it carry on it's journey to you.

 

Neil.

[martinwhite]

This topic was closed on 09 March 2019.

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