Injury Claim Against Local Council Through Zurich - Scotland

[Ethel Street]

Make sure that photos you take of the pothole show it with some sort of ruler that will show how wide it is and how deep it is.  

[Ethel Street]

The way it usually works is that your mum authorises her GP to disclose her medical records to Zurich. It's then Zurich's responsibility to contact her GP and ask for them. If the GP makes a charge for this they charge Zurich. Zurich can't pass the charge on to your mum, they have to pay it as part of their own claims handling costs.

 

In my experience, when I've been involved in access to medical records in other contexts, your mother shouldn't need to approach her GP at all. Zurich should give her a mandate form to sign and return to Zurich. Zurich then send that to her GP with their request for the medical records.

 

EDIT Should add that my experience of how this works is in England. Don't know if it's different in Scotland.