M&S civil recovery and trespass notice

[Simu]

Hi there,

 

today I been stopped by M&S security staff because I forgot to pay for 1 clothing item.. It was in my bags with other clothes, which bought before and forgot to pay. They accused me to use credit note as false returns.. Which is wrong at all.

 

I been doing lots of shopping with them since my daughter born in lockdown.. They kept all clothes which I paid through credit notes and gave me this civil recovery and trespass notice.. 

 

My question is,

is this count as (criminal record)..? 

They did not call police but told me that police will come to my house. 

I don't understand why..

Please please help me ASAP.. 

VERY MUCH WORIED

[Andyorch]

Hi and Welcome to the Forum.

 

I have moved your topic to the appropriate forum...please continue to post here.

Try not to worry nothing will come of this...but I would be concerned about the clothes you paid for on credit notes which they also removed from you.

 

Others will be along to advise.

 

Andy

[dx100uk]

the police will not come to your house and you really need to complain to M&S about security or whomever  stating such simply to frighten you.

whilst you are at it , what were these credit notes in relation too? returned items that were not what you wanted so had returned items previously??

 

and sorry for asking this, but this is the ONLY time you've done this or simply the only time you've been caught?

[Simu]

Ver very thanks for your reply.. Couldn't thanks enough

 

This is first time happened in my life.. It was simply accident.. It was too much shopping and my little one was crying and left 1 item unpaid.. 

 

The credit notes were from previous returned items.. They said why you using credit notes and I explained I had it from previous return items.. They kept everything, worth £75 shopping and credit notes.. 

 

As my main fear is, is count as criminal record..? 

 

Will police will involve..? 

 

Please please let me know.. I am in extreme depression.. 

 

Please help me

 

Thanks so much @Andyorchtoo!! 

[dx100uk]

no and no

 

 

as well as what i said above i would also be including you DEMAND the clothes you paid for back or credit notes issued for those AND the return of the unused Credit notes you had to M&S head office

 

 

 

[dx100uk]

you'll eventually get some really scary letters from DWF you IGNORE THEM totally

 

dx

 

[Simu]

Thanks soo much dx100uk. 

Feel very better now. 

 

I been told they will report police online.. Didn't understand that.. 

 

What will DWF letters..? 

 

I really appreciate your time and efforts.

Don't have word's to tell how express my feelings

 

I will complaint about it, first want to keep things clear that, am I in trouble..? 

They scared me that it is criminal offence and I will never have job in my life

[fkofilee]

On a side note - Did you pay for all the items via Card Payments? (Credit card or Debit Card?)

[Simu]

No, through credit notes.. 

Had from previous returns 

 

Is it any problem..? 

 

Please let me know

[fkofilee]

You missed my point... The items that you returned - How did you pay for them?

 

[dx100uk]

2 hours ago, Simu said:

I will complaint about it, first want to keep things clear that,am I in trouble..? 

They scared me that it is criminal offence and I will never have job in my life

 

you WERE in trouble, but thats totally over now. ended dead gone.

 

but they are ...it's very wrong and thats why all these things they said to you to scare you MUST be reported to M&S as you have to us here.

 

and no cards makes no odd just a way to have gotten your moneybasck

[dx100uk]

2 hours ago, Simu said:

I been told they will report police online.. Didn't understand that.. 

 

What will DWF letters..? 

 

'they' won't do anything of the sort.

 

DWF are civil recovery scammers , bit like when you get the fake amazom prime debt phonecalls or the fake HMRC tax rebate letters 

IF they start on you, you IGNORE THEM totally. 

 

14 hours ago, dx100uk said:

you really need to complain to M&S about security or whomever  stating such simply to frighten you.

just like: above  all these silly comments need reporting

list down each thing the security said thats fake and make sure those go in your letter.

 

i did hear but have never proved it that security in some of these stores are run by separate security firms not paid in-store staff, and the likes of RPL and DWF allow their guards to sign up to get backhanders to dob people into these civil recovery scammers but its never been proved.

[Simu]

40 minutes ago, fkofilee said:

You missed my point... The items that you returned - How did you pay for them?

 

Some of them cash and some by card.. But I did not take money back. I have credit notes so I can spend it again.. 

[Simu]

Also they said I am banned from the whole shopping area.. I asked why but no one listened me..

They took my car registration number and said you can't come here for any shops.. 

 

I demand explanation but no one listened me.. 

[dx100uk]

this smacks of a shop watch security operator scheme for a whole shopping centre not an M&S security guard within M&S that stopped you..

 

who?

[Simu]

It was M&S security but when I was arguing for my stuff  back they called other security.. 

[dx100uk]

yea makes sense.

 

pers i'd just let the dust settle locally and in a month you'll be forgotten about, it can't harm you to use the rest of the shopping centre.

all they can do it ask you to leave.

 

 

[Simu]

Okk.. 

Thanks for helping me out.. I was so depressed and scared.. Your answers is great help.. I am relieved now.. 

Hope fully they won't send police.. 

And also for last time it wasn't be criminal offence..? 

Thanks for your time and effort.. 

Appreciate from bottom of my heart.. 

Many many thanks and kind regards

[dx100uk]

stop going on about police..nothing to do with them! so cant be a criminal offence...please!