Unusual, very late PPI query....

[technique1966]

I, like many others did a number of PPI claims some years ago, much help from this forum, mostly wins but the odd loss....

 

However I recently received a letter in regard to a CitiFinancial account claim, this included a copy of the original 'win' letter dated 10/12/2012 offering a settlement of circa £1200, the recent letter stating that it was never paid as they had never received the signed consent form back. I have no recollection of ever seeing said offer letter, let alone ignoring payment offer.

 

The recent letter states that due to a change in regulation they no longer need a signed consent form so a cheque is on the way within in 20 working days...

 

So, to the question, do I bank the cheque and look at it as a bit of a bonus or do I write back questioning why it took getting on for 9 years till they noticed and ask why the 8% interest stops in 2012? Or bank cheque and then ask, I'm not certain when the interest really should be calculated to in something like this... As I say bonus, or be a bit cheeky, any advice gratefully received!

[dx100uk]

have you moved from the address that you took the card out at and never informed Citi?

now the interesting thing is here this can't be a reclaim under the plevin hidden commission ruling as that happened in 2015.

 

though i don't think you can get the 8% to date no.

 

but answer the above please

 

dx

 

[technique1966]

No, same address throughout.

To be honest, I'm pretty happy to just take the payment and run,  but wondered if I was possibly missing out with the interest situation.

[dx100uk]

is this canadian square operations par chance?

 

 

[technique1966]

It is yes, that is who the letter is from.

[dx100uk]

good guess there...

 

go give them a ring.

tell them this is the 1st you've ever heard of this and have never moved.