Tv stopped working after 14 months! Do i have any way of claiming replacement

[Smiller84]

I purchased a TV in December 2019 from Studio and used my credit account.

 

14mths later and it has developed a fault and wont switch on properly. Its now useless as will cost more to repair it. I presume studio wont replace after 12mths and i cant get hold of Digihome (manufacturer) but im not holding out much hope there either.

 

Will i be able to claim under section 75 as i bought it on credit?

Consumer credit act states that goods such as TVs are expected to last around 6yrs...not 14months

[dx100uk]

after 6mts under the consumer rights act 2015 its your responsibility to get an independent report done to confirm the fault.

this seem like the usual Capacitors going down by drying out in the power supply board. which ofcourse would mean the fault was inherent from birth...

 

so studio under CRA could decide to either

1.repair it (they have one chance) and refund your report cost,

ii. refund the price minus 1yrs usage (typically 20%)

iii. replace it.

 

any warranties or guarantees do not replace or over ride your consumer rights under CRA.

 

[BankFodder]

What was the cost of it? What make and model?

[Smiller84]

It was £229 DIGIHOME 32INCH HD READY SMART TV

 

Dx100 so ill have to wait for them to get back to me and then take it to a repair shop to diagnose the fault?

Do you think there's any chance they might just replace it?

It was only £229 which is not a lot to them but not an amount i can afford to just replace unfortunately.

 

[dx100uk]

Who to come back to who about what?