Contacting Barclays Bank UK by e-mail

[Annoyed13]

Can anyone help me?

 

My question is can anyone help me find out an e-mail address for Barclays Bank UK?

 

 

 

.

[borisbeaver]

It really depends on your issue.  There are multiple departments within Barclays so no general email address.  Have you spoken to customer services first as they should be able to direct your issue and provide an email address.

[Annoyed13]

Thanks, Boris.

I want Barclays to stop sending me e-mails which are obviously meant for someone else (I have never had an account with them).

 

I have repeatedly reported this to their security department but they say they cannot communicate with Barclays to put a stop to this.

 

They state that their calls centres have long waits.

 

I found an e-mail for CEO of customer services, but it doesn't work.

[borisbeaver]

Your best route is through the compaints team for non-barclays customers.  The link is here: https://www.barclays.co.uk/help/contact-us/complaints/Non-Barclays-customer/

 

It has the details for all of their contact methods - no email address though.

 

 

 

 

Edited March 3, 2021 by borisbeaver
missed a word

[BankFodder]

It's unlikely you will be able to stop them – but you should certainly be building up a paper trail of messages to Barclays informing them of their data breach and that they should stop.

Do the emails give you any indication as to who the person is? Is there sufficient information for you to contact that person directly?
Also I think I would contact the ICO

 

Incidentally, if you manage to reach Barclays about this then the best way to attract their attention is to tell them that this is the beginning of a formal complaint which you are taking to the financial ombudsman service. Tell them that you want a complaint reference number and they have eight weeks to respond before you go to the FOS.

Tell them also that even if they put an end to the emails and address the problem, you still want to go to the FOS and to the ICO although you may be prepared to reconsider if they offer you reasonable compensation for the inconvenience to which you have been put.

I suggest £50. Start the bidding at £75.

[Annoyed13]

Thanks Bankfodder. The e-mails are unmonitored and are obviously running through a mailing list. Barclays security say they can't communicate with Barclays to alert them. I think it is easier to delete the unwanted mails as they come in, rather than get involved with a paper battle.

[Annoyed13]

Barclays chatbot told me that they don't take e-mail communication.

Thanks, all, for your advice.

[Annoyed13]

I managed to find an e-mail address of a reported CEO. I have received a reply from someone speaking on his behalf promising that action would be taken. He is jes.staley@barclays.com

The one who replied is lisa.lines@barclays.com

 

[slick132]

What action did they promise.

 

Did they contact you by email or by phone.

[Annoyed13]

lisa replied by e-mail and said that the issue would be looked into. I haven't asked for further details, I'll just wait to see what happens.

[slick132]

If they want to communicate by phone, tell them you will only deal with this in writing.

 

I'd wait just 7 days max for them to come back to you. That's enough time for them to investigate and respond.

 

Come back here when Lisa replies, or in 7 days, whichever comes sooner .............