John Lewis trying to blame me for TV fault **SETTLED**

[dx100uk]

i've spaced the post.

 

dx

 

[dx100uk]

you post it here as a pdf

please redact names of reps you've spoke too or p'haps just use their 1st name only.

 

if we did everything in private they'd be nothing for the 1000's of people that simply read here and never post.

[dx100uk]

all that is for your witness statement later in the court process.

not what you put in the claim particulars.

 

 

have you sent john lewis a letter of claim under the pre action protocol yet by royal mail?

 

 

 

dx

 

 

 

[dx100uk]

no.

 

you must issue a Letter of claim ..

 

use our search top right

 

type in 

hermes letter of claim.

 

ok you are not claiming on a parcel but many threads there give you the format

 

dx

 

[dx100uk]

[dx100uk]

thats not a letter of claim

 

far too much details

 

you do not need any history.....

 

simple that they failed to take reasonable care of an item under their control

 

Letter before action

 

Dear Sir/Madam,

 

On 20th May 2017 your company contracted to transport my parcel and to deliver it to .

 

You have informed me that you have lost the item in your care, and are therefore in breach of your contractual obligations (regardless of your unfair T+Cs).

 

The content of the parcel was a glass splashback and I enclose documentary evidence of the value of the parcel.

 

I require repayment of that sum in full, the wasted delivery fee, and the cost to reclaim the amount (this letter), which amounts to £54.64, broken down as follows:

 

Item Cost

Wasted delivery fee £7.99

Value of item £44.99

Cost of postage of this letter (second class signed for) £1.66

 

If I do not receive reimbursement in full within 14 days then I shall begin a Small Claim in the county court to recover the money, plus interest and without any further notice.

Yours faithfully

 

(Me)

[dx100uk]

a letter of claim does not need to contain a chain of events as to why you are going to raise a court claim if they don't settle within 14 days given.

 

it simply needs to show the reason why you are sending it.

in this case , because an item entrusted (not untrusted!!) to the defendants' care was damaged by agents employed by them 

[dx100uk]

thats a witness statement not a POC.

 

BF's example is fine

 

you do not have to go into any enth detail till later

[dx100uk]

I would suspect the coiled plug was hung over the top of the screen during transport and whacked it in transit.

Your video

Have you got the rest where its taken from the van?

 

[dx100uk]

return the form and object to it being heard on 'papers only'

 

dx

[dx100uk]

Just fill in that part send it back