Another Virgin media cancellation problem

[unclebulgaria67]

You can records your calls for your own purposes e.g. record keeping.  It is just that if you ever took the matter to Court, because you had not stated the call was being recorded at the outset, you might not be able to use the actual call recording. Although anyone working in customer services for any organisation should expect to be recorded and it is arguable whether they have any right to privacy.

 

See what the VM manager says.  My experience with VM is that the managers and complaints handing staff are pretty good, dealing with matters in a common sense way.  It is the customer services staff that are working with poor systems that are out of their depth in handling accounts.